Public Sector Customer Success Lead — Scale & Revenue

Malt; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Equity

Lunch vouchers

Transportation reimbursement

Healthcare insurance

RTT days off

Gym membership

Sabbatical

Free books

Hybrid work

Résumé du poste

Malt is seeking a Manager Customer Success to scale our Public Sector operations across Europe. You will lead a growing team focused on onboarding, renewals, and key programs, partnering with Sales and Operations leadership to drive revenue growth and deliver a high-scale, user-centric experience.

Ideal candidates have 5–8 years in Operations or Customer Success, with 3+ people management experience and a strong Public Sector background.

Qualifications

• 5 to 8 years of professional experience.
• Proven track record in people management (managing teams of 3+ people).
• Strong background in the Public Sector (or solid B2B services/consulting experience with public sector operational delivery).
• Demonstrated experience in an Operations / Customer Success role or a Commercial / Sales team.

Responsabilités

• Lead a growing Customer Success team targeted at Public Sector accounts.
• Drive revenue from renewals and Malt OPEN opportunities; monitor KPIs and report metrics to leadership.
• Improve processes for onboarding, renewals, and programs; collaborate with cross-functional teams (Sales, Finance, Product, Ops).
• Build relationships with Sales and Client Operations to align roadmaps and goals.

Connaissances

Process Optimization

Business Acumen & Pipeline Management

CRM Proficiency

Outils

Salesforce

Description du poste

Malt is seeking a Manager Customer Success to scale our Public Sector operations across Europe. You will lead a growing team focused on onboarding, renewals, and key programs, partnering with Sales and Operations leadership to drive revenue growth and deliver a high-scale, user-centric experience.

Ideal candidates have 5–8 years in Operations or Customer Success, with 3+ people management experience and a strong Public Sector background.