Public Sector Customer Success & Onboarding Lead - Hybrid

Malt; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Sabbatical

Stock options

Mobility budget

Lunch vouchers

Home office allowance

Premium healthcare

Résumé du poste

Malt is seeking a Customer Onboarding & Success Manager - Public Sector to join our Europe-based team, preferably in Paris or Brussels. You will ensure flawless execution and delivery for a key public-sector contract, acting as the liaison for freelancers under this framework and ensuring strict compliance with contractual terms.

You will manage quotes, activity reports, and PO processes, drive renewals, and work with AMs to grow the business while optimizing operations and tools use.

Qualifications

• Experience in operational contract management or complex customer support.
• Ability to manage documentation with attention to detail.
• Comfort with following strict validation workflows.

Responsabilités

• Manage validation of quotes and activity reports for clients.
• Anticipate end dates to support renewals and continuity.
• Be the main point of contact for client requests and escalation when needed.
• Ensure contractual compliance with SLAs and PO processes.
• Train clients on platform usage and drive self-sufficiency.
• Collaborate with Account Managers on renewals and PO management.
• Identify pain points and work with teams to deploy automated solutions.

Connaissances

Contract management

Client support

Project coordination

Gsheet/Excel

French & English fluency

Outils

Gsheet/Excel

Description du poste

Malt is seeking a Customer Onboarding & Success Manager - Public Sector to join our Europe-based team, preferably in Paris or Brussels. You will ensure flawless execution and delivery for a key public-sector contract, acting as the liaison for freelancers under this framework and ensuring strict compliance with contractual terms.

You will manage quotes, activity reports, and PO processes, drive renewals, and work with AMs to grow the business while optimizing operations and tools use.