Public Sector Customer Success Manager | Scale & Renewals

Malt; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Stock options

Lunch vouchers

Transportation reimbursement

Healthcare insurance

RTT

Gymlib membership

Sabbatical every 3 years

Books on request

Remote work: Hybrid policy

Team building events

Résumé du poste

Malt, Europe’s leading freelance marketplace, is seeking a Manager Customer Success in Paris to scale our operations dedicated to the Public Sector. You will lead a growing CS team and partner with Sales and Operations to align on onboarding, renewals, and key programs.

This role emphasizes revenue growth, people development, and delivering a high-bar user experience at scale across France, with a hybrid work policy balancing office and remote work.

Qualifications

• Experience leading a customer success team.
• Ability to drive onboarding, renewals, and programs.
• Partner with Sales and Operations leadership.
• Focus on revenue growth and process optimization.
• Commitment to high-quality user experience.

Responsabilités

• Scale operations for public sector clients across onboarding, renewals, and programs.
• Partner with Sales and Operations leadership to align on strategy and execution.
• Drive revenue growth while developing the team and improving processes.
• Ensure a high-bar user experience at scale across Malt customers.

Connaissances

Team leadership

Operational excellence

Client onboarding

Renewals

Program management

Cross-functional collaboration

Revenue growth

Process optimization

User experience

Description du poste

Malt, Europe’s leading freelance marketplace, is seeking a Manager Customer Success in Paris to scale our operations dedicated to the Public Sector. You will lead a growing CS team and partner with Sales and Operations to align on onboarding, renewals, and key programs.

This role emphasizes revenue growth, people development, and delivering a high-bar user experience at scale across France, with a hybrid work policy balancing office and remote work.