Manager Customer Success (Public Sector)

Malt; Paris; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Stock options

Lunch vouchers

Transportation reimbursement

Healthcare insurance

RTT

Gymlib membership

Sabbatical every 3 years

Books on request

Remote work: Hybrid policy

Team building events

Résumé du poste

Malt, Europe’s leading freelance marketplace, is seeking a Manager Customer Success in Paris to scale our operations dedicated to the Public Sector. You will lead a growing CS team and partner with Sales and Operations to align on onboarding, renewals, and key programs.

This role emphasizes revenue growth, people development, and delivering a high-bar user experience at scale across France, with a hybrid work policy balancing office and remote work.

Qualifications

• Experience leading a customer success team.
• Ability to drive onboarding, renewals, and programs.
• Partner with Sales and Operations leadership.
• Focus on revenue growth and process optimization.
• Commitment to high-quality user experience.

Responsabilités

• Scale operations for public sector clients across onboarding, renewals, and programs.
• Partner with Sales and Operations leadership to align on strategy and execution.
• Drive revenue growth while developing the team and improving processes.
• Ensure a high-bar user experience at scale across Malt customers.

Connaissances

Team leadership

Operational excellence

Client onboarding

Renewals

Program management

Cross-functional collaboration

Revenue growth

Process optimization

User experience

Description du poste

Discover our galaxy

Join the Future of Work! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we are transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

As our Manager Customer Success, you will play a pivotal role in scaling our operations dedicated to the Public Sector. Leading a growing team, you will drive operational excellence across client onboarding, renewals, and key programs. Positioned as a trusted partner to Sales and Operations leadership, your mission is to combine revenue growth, team development, process optimization, and a high-bar user experience at scale.

Benefits and Perks

• Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
• Equity: Every Malter is entitled to stock options
• Lunch vouchers (legal benefit): €9/day on your Swile card
• Transportation (legal benefit): 50% reimbursement (any type of transport)
• Healthcare insurance (legal benefit)
• RTT: From 8 to 12 days off per year
• Sports: Company participation to a Gymlib (Wellpass) membership
• Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
• Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
• Remote work: Hybrid policy balancing on-site and home office
• Team building events organized every year

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Your profile may be subject to background screening. For more information see our candidate privacy policy.

We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant—it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.