Public Sector Customer Success Lead | Scale & Revenue

Ultimate VC List; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Equity

Lunch vouchers

Transportation benefits

Healthcare insurance

RTT

Gym membership

Malt sabbatical

Free books

Hybrid work policy

Team building

Résumé du poste

Malt is seeking a Manager of Customer Success for the Public Sector to scale operations, lead a growing team, and optimize onboarding, renewals, and key programs. You will partner with Sales, Operations, Product, and IT to deliver a high-value user experience at scale.

Ideal candidates have 5–8 years of experience in operations or customer success, with strong public sector background and CRM proficiency (Salesforce).

Qualifications

• 5–8 years of professional experience.
• Proven track record in people management (3+ direct reports).
• Strong background in the Public Sector or solid B2B services/consulting in public sector delivery.
• Experience in Operations / Customer Success or a Commercial / Sales team.

Responsabilités

• Lead a growing Customer Success team (permanent staff and freelancers).
• Drive revenue from renewals and Malt OPEN opportunities; monitor KPIs and report to executives.
• Standardize processes for public sector clients; identify bottlenecks and drive improvements; lead automation with cross-functional teams.
• Build strategic relationships with Sales and Client Ops; collaborate with Finance on RFP responses.
• Serve as the internal SME for Public Sector operations (PO management, renewals).

Connaissances

People management

Public Sector

Operations

Commercial / Sales

CRM proficiency

Outils

Salesforce

Description du poste

Malt is seeking a Manager of Customer Success for the Public Sector to scale operations, lead a growing team, and optimize onboarding, renewals, and key programs. You will partner with Sales, Operations, Product, and IT to deliver a high-value user experience at scale.

Ideal candidates have 5–8 years of experience in operations or customer success, with strong public sector background and CRM proficiency (Salesforce).