Public Sector Customer Success & Onboarding Manager

Ultimate VC List; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Malt is recruiting a Customer Onboarding & Success Manager for the Public Sector, based in Paris. You will coordinate onboarding across ministries, local authorities, and public institutions, ensuring compliant handling of accords-cadres and tenders, and driving renewals.

You will act as the main operational contact for public beneficiaries and freelancers, managing quotes, budgets, and SLAs while collaborating with cross-functional teams to improve the platform for the public sector.

Qualifications

• Public sector experience is mandatory and relates to managing complex client relationships.
• Strong organizational skills and understanding of public procurement processes.
• Ability to resolve disputes with diverse stakeholders including directors and PMs.
• Proficiency in collaborative and analytical tools (Gsheet/Excel, Notion, Looker).
• French (native/fluent) and English (professional) required.

Responsabilités

• Onboard ministries, local authorities, and public institutions; lead training and product demos.
• Execute and track public tenders and framework contracts to ensure continuity and renewals.
• Manage quotes, purchase orders, and budgetary validation workflows for the public sector.
• Serve as the primary go-to contact for public beneficiaries and freelancers.
• Master SLAs and framework specifics (CCTP, CCAP, CCAG) to align internal processes.
• Identify pain points in public administration and drive platform improvements with Ops/Product/Tech.

Connaissances

Public sector experience

Client relationship management

Onboarding large accounts

Organizational skills

Diplomacy and stakeholder management

Outils

Gsheet/Excel

Notion

Looker

Description du poste

Malt is recruiting a Customer Onboarding & Success Manager for the Public Sector, based in Paris. You will coordinate onboarding across ministries, local authorities, and public institutions, ensuring compliant handling of accords-cadres and tenders, and driving renewals.

You will act as the main operational contact for public beneficiaries and freelancers, managing quotes, budgets, and SLAs while collaborating with cross-functional teams to improve the platform for the public sector.