Senior Operations Support Engineer

EUROPEAN DYNAMICS; Strasbourg; Sur place; EUR 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Remuneration package

Résumé du poste

EUROPEAN DYNAMICS is seeking a Senior Operations Support Engineer based in Strasbourg, France. The role involves joining the Development team to cooperate closely with a major client’s IT team on site, either at our premises or client premises.

The candidate will manage high-severity incidents, perform root-cause analyses, and define monitoring strategies to enhance observability. Strong English and ITIL experience are required.

Qualifications

• University degree in IT or relevant discipline.
• Minimum 7 years of IT operations experience.
• Experience in containerized and cloud-native production environments.
• Strong knowledge of ITIL processes (Incident, Problem, Change...).
• Experience with Linux/Unix, containers, orchestration, and CI/CD integration.
• Scripting and automation for operational tasks.
• Experience with middleware, API gateways, messaging, identity-management.

Responsabilités

• Manage high-severity, complex incidents across interconnected systems.
• Lead investigations, root-cause analyses and post-incident reviews.
• Define and refine monitoring strategies and observability.
• Coordinate preventive-maintenance and environment optimization.
• Validate deployment plans and testing strategies with DevSecOps and DBA teams.

Connaissances

English proficiency

Strong communication

Documentation

Coordination

Incident management

Root-cause analysis

Monitoring strategy

Automation scripting

Cloud-native environments

Formation

University degree in IT or relevant discipline

Outils

Docker

Kubernetes

OpenShift

Terraform

Ansible

Git

CI/CD tools

Prometheus

Grafana

Helm

Description du poste

We currently have a vacancy for a Senior Operations Support Engineer in English, to offer his/her services as an expert who will be based in Strasbourg, France. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Tasks

• Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.;
• Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented;
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection;
• Coordinate preventive-maintenance initiatives and environment optimization, ensuring compliance with the operational and security baselines;
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.

Requirements

• University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT;
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations;
• Excellent experience in supporting containerized and cloud-native production environments;
• Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;
• Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration(Github,Sonarqube,Git);
• Experience in scripting and automation for operational tasks;
• Experience with IAC tools like Terraform,, Bicep, Red Hat OpenShift, Ansible Automation Platform;
• Experience with containerization and orchestration Tools like Docker/Podman, Kubernetes, OpenShift Container Platform,Helm and monitoring tools like Prometheus, Grafana Elasticsearch;
• Experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging, event-streaming, data transformation and identity-management platforms;
• Experience with perform capacity planning, performance trend analysis, and operational risk assessment;
• Experience with observability, logging and performance-monitoring tools;
• Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency;
• Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;
• In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools;
• Excellent command of the English language.

Benefits

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.