Operations & Application Support Engineer - freelance

Netcompany; Strasbourg; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Netcompany is seeking an Operations & Application Support Engineer to ensure production stability, support L2 incidents, and maintain observability across Europe. The role requires expertise in Linux, containers, CI/CD, and API/middleware environments.

English fluency is essential, French is advantageous. This full-time position is based in Strasbourg, France, with opportunities to work on international projects within EU institutions.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Minimum 3 years in IT operations or application support, incl. 2 years in L2 support.
• Strong ITIL service management knowledge: Incident, Problem, Change, Release, Knowledge.
• Hands-on with Linux/Unix, containers, monitoring tools.
• Knowledge of CI/CD pipelines, configuration management, and automation.
• Experience with APIs, middleware, identity and web tech.
• English communication excellence; French is a plus.

Responsabilités

• Ensure stability, availability, performance and security of production systems.
• Provide L2 support for incidents and service requests within SLAs.
• Monitor health using observability tools and respond to alerts.
• Perform maintenance to ensure continuity and compliance.
• Support change, release and deployment activities with validation/rollback.
• Maintain runbooks and incident records.
• Collaborate with DevSecOps, DBAs, architects and stakeholders.
• Support middleware, APIs and identity management platforms.

Connaissances

ITIL knowledge

Linux/Unix

CI/CD pipelines

Monitoring & observability

API/Web technologies

Formation

Bachelor's degree in Computer Science

Outils

Kubernetes

Linux Administration

Monitoring tools

Description du poste

Operations & Application Support Engineer - freelance

Full-time

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

So, what are the main responsibilities of an Operations & Application Support Engineer in Netcompany?

• Ensure the operational stability, availability, performance, and security of production systems across all environments.
• Provide second‑level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
• Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
• Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
• Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
• Maintain operational documentation, runbooks, knowledge articles, and incident records.
• Collaborate with cross‑functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
• Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.

What would make you a fit for the role:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of experience in IT operations, application support, or systems support, including at least 2 years in an L2 support role.
• Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Hands‑on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
• Working knowledge of CI/CD pipelines, configuration management, and automation practices.
• Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
• Excellent communication skills in English, French is an advantage.
• Strong analytical, troubleshooting, documentation, and problem‑solving skills.
• Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.

By joining Netcompany, you will be an integral part of a distinguished team of tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.