Senior Operations Support Engineer (Information Technology/Software)

Black Pen Recruitment; Strasbourg; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading international IT services provider is seeking a Senior Operations Support Engineer in Strasbourg, France. The ideal candidate will have over 7 years of experience in IT operations, with a strong focus on cloud-native environments, ITIL processes, and middleware technologies. You will manage complex incidents and lead technical investigations while ensuring robust communication with stakeholders. Excellent command of English and French is required, alongside proven leadership abilities in a high-pressure environment.

Qualifications

• Minimum 7 years of experience in enterprise IT operations.
• 3+ years in a senior operational role managing complex incidents.
• Strong understanding of automation frameworks and observability tools.

Responsabilités

• Manage high-severity incidents across interconnected systems.
• Lead root-cause analyses and post-incident reviews.
• Define monitoring strategies and optimize observability.

Connaissances

IT operations management

Cloud-native environments

ITIL processes

Linux/Unix systems

Container orchestration

Automation and scripting

Middleware technologies

Communication skills

French language proficiency

English language proficiency

Formation

University degree in IT or relevant discipline

Outils

Terraform

Docker

Kubernetes

Prometheus

Grafana

Ansible

Description du poste

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

We currently have a vacancy for a Senior Operations Support Engineer in English, to offer his/her services as an expert who will be based in Strasbourg, France. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Location

Strasbourg, France

Workplace

Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT;
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross-system incidents and problem investigations;
• Excellent experience in supporting containerized and cloud-native production environments;
• Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management;
• Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration(Github,Sonarqube,Git);
• Experience in scripting and automation for operational tasks;
• Experience with IAC tools like Terraform,, Bicep, Red Hat OpenShift, Ansible Automation Platform;
• Experience with containerization and orchestration Tools like Docker/Podman, Kubernetes, OpenShift Container Platform,Helm and monitoring tools like Prometheus, Grafana Elasticsearch;
• Experience in the operation and optimization of middleware and integration technologies, including API gateways, messaging, event-streaming, data transformation and identity-management platforms;
• Experience with perform capacity planning, performance trend analysis, and operational risk assessment;
• Experience with observability, logging and performance-monitoring tools;
• Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency;
• Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates;
• In-depth understanding of the middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability, and automation tools;
• Excellent command of the English and French language.

Responsibilities

• Manage high-severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.;
• Lead technical investigations, root-cause analyses and post-incident reviews, ensuring that corrective and preventive actions are implemented;
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection;
• Coordinate preventive-maintenance initiatives and environment optimization, ensuring compliance with the operational and security baselines;
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.