Production Support Engineer (Cloud & App Ops) - freelance

Netcompany1; Strasbourg; Hybride; EUR 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Standby allowance

Intervention pay

Résumé du poste

Netcompany is seeking a Production Support Engineer to ensure production system stability and performance across environments. You will provide L2 incident resolution, monitor health with observability tools, and assist with change, release, and deployment activities.

The role also emphasizes documentation and cross-functional collaboration to maintain service continuity. The candidate should have a bachelor's in a related field, 3+ years in IT operations including L2 support, ITIL knowledge,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of experience in IT operations, supporting mission-critical applications like banking or telecommunications, or systems support, including at least 2 years in an L2 support role.
• Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
• Working knowledge of CI/CD pipelines, configuration management, and automation practices.
• Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
• Excellent communication skills in English, French is an advantage.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.

Responsabilités

• Ensure the operational stability, availability, performance, and security of production systems across all environments.
• Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
• Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
• Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
• Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
• Maintain operational documentation, runbooks, knowledge articles, and incident records.
• Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
• Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.

Connaissances

L2 incident management

ITIL knowledge

Linux/Unix

CI/CD pipelines

Observability/Monitoring

English communication

French (advantage)

Problem solving

Formation

Bachelor's degree in CS/IT/Software Eng

Outils

Observability tools

Container platforms

Kubernetes

CI/CD tooling

Description du poste

So, what are the main responsibilities of an Production Support Engineer in Netcompany?

Responsibilities

• Ensure the operational stability, availability, performance, and security of production systems across all environments.
• Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
• Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
• Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
• Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
• Maintain operational documentation, runbooks, knowledge articles, and incident records.
• Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
• Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of experience in IT operations, supporting mission-critical applications like banking or telecommunications, or systems support, including at least 2 years in an L2 support role.
• Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
• Working knowledge of CI/CD pipelines, configuration management, and automation practices.
• Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
• Excellent communication skills in English, French is an advantage.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.

Work Arrangement: Onsite/Hybrid in Strasbourg only. Around 40% on-call services are expected. Standby Allowance and Intervention Pay are provided.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany, you will be an integral part of a distinguished team of tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.