Pooled CSM: Scaled Success & AI Enablement (France)

IntraEdge; Paris; Sur place; EUR 60 000 - 85 000; Plein temps

Résumé du poste

IntraEdge in Paris is seeking a Pooled Customer Success Manager to join a shared team supporting 70-80 accounts. You will provide responsive support, execute scalable initiatives, and help design repeatable programs deployed across a broader customer base.

This model differs from a traditional dedicated CSM: you will not own full strategy for every account, but will help customers achieve value through structured, responsive, and repeatable processes, leveraging AI and Dust.

Qualifications

• Experience in Customer Success, Account Management, customer support, enablement, consulting, or a similar customer-facing role.
• Strong written and verbal communication skills in French and English.
• Ability to respond clearly and professionally to a wide range of customer requests.
• Strong organizational skills and attention to detail.
• Ability to manage competing requests and prioritize effectively.
• Comfort working with standardized processes, templates, and shared workflows.
• Ability to work independently in a distributed or hybrid team environment.
• A pragmatic and execution-oriented mindset.
• Confidence using CRM systems, collaboration tools, email, and knowledge platforms.
• Ability to quickly learn new products and understand customer use cases.

Responsabilités

• Provide reactive customer support.
• Execute and design scaled success initiatives.
• Collaborate with Account Managers and Customer Success teams.
• Leverage AI and identify automation opportunities to support daily work.
• Document, package, and share successful initiatives for reuse by other CSMs.
• Support deployment of initiatives across pooled accounts and strategic customers.

Connaissances

Customer Success

Account Management

Customer Support

Enablement

Consulting

French and English communication

CRM proficiency

Independent work

Organizational skills

Description du poste

IntraEdge in Paris is seeking a Pooled Customer Success Manager to join a shared team supporting 70-80 accounts. You will provide responsive support, execute scalable initiatives, and help design repeatable programs deployed across a broader customer base.

This model differs from a traditional dedicated CSM: you will not own full strategy for every account, but will help customers achieve value through structured, responsive, and repeatable processes, leveraging AI and Dust.