People Services Manager: Payroll, Compliance & Experience

CBRE Group, Inc.; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

CBRE Group, Inc. is seeking a People Services Manager to oversee the delivery of People Services across multiple lines of business, including payroll accuracy, onboarding and offboarding, benefits administration, immigration, and regulatory reporting.

You will lead a team, partner with COEs, streamline processes across geographies, manage escalations, and drive continuous improvement in employee experience and service delivery.

Responsabilités

• Directly and indirectly manage a team of People Services resources across multiple lines of business to ensure accountabilities are delivered to agreed service levels.
• Partner with the People Services, People Business Partners and other COEs to drive the strategic People plan, and ensure alignment with local People objectives and business requirements.
• Streamlining processes across multiple geographies, driving consistency with ensuring variances local regulations are included.
• Manage escalations and proactively identify gaps in service delivery and devise practical, scalable solutions.
• Support Country, Regional and Global projects, by execution of an existing plan or devise an appropriate plan to execute, ensure appropriate communications, training/education and change management.
• Monitor the use of People Service’s technology (ServiceNow, PeopleSoft, Talent Source, Time & Attendance, EDM), identifying ways to promote self-service adoption and identify process efficiencies
• Review monthly reports and dashboards to ensure services delivered are done so efficiently to required standards, identifying improvement areas or gaps for process review or improvement
• Oversight of payroll data accuracy, reliability, confidentiality, timeliness and completeness, monitoring overall payroll service delivery
• Lead People Services related audits and ensure reporting is compliant with Country required statutory and regulatory reporting, including Corporate Governance activities
• Oversee compliance with Country Legislation and internal controls, identifying and mitigating potential control gaps and risks to CBRE, partnering with Legal, Compliance, BSO and other Stakeholders to solution
• Monitor third-party vendor SLA's and be an escalation point for Vendor Management where service or scope requirements need to be addressed during the life of a supplier agreement
• Proactively identify opportunities to streamline, consolidate, eliminate or enhance processes to drive efficiencies, making recommendations to ensure continuous improvement
• Develop strong and trusted relationships with People, Finance, Legal communities and Business Leaders through frequent communication, feedback and problem solving

Outils

ServiceNow

PeopleSoft

Talent Source

Time & Attendance

EDM

Description du poste

CBRE Group, Inc. is seeking a People Services Manager to oversee the delivery of People Services across multiple lines of business, including payroll accuracy, onboarding and offboarding, benefits administration, immigration, and regulatory reporting.

You will lead a team, partner with COEs, streamline processes across geographies, manage escalations, and drive continuous improvement in employee experience and service delivery.