Paris Remote: Account Manager, Restaurant Partnerships

OpenTable; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Flexibility with remote work

Wellness programs

Volunteer time

Résumé du poste

OpenTable in Paris (Remote) is seeking an Account Manager to lead a portfolio of restaurants, from onboarding to optimization of reservation flow, across France. This field-based role combines home working with regular travel within the territory, and requires native French with English proficiency.

You will nurture relationships, resolve cross-functional issues, upsell Marketing assets, and collaborate with Marketing to drive promotional programs while maintaining high customer retention.

Responsabilités

• Nurture and build upon existing high-level relationships to serve as a trusted advisor to restaurants
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Assist restaurant management with configuration to optimise reservation flow
• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants
• Achieve company goals and sales objectives set quarterly
• Complete detailed report templates on the installation for Technical Support staff at OpenTable
• Place OpenTable reservation links on customer restaurant websites
• Track meeting activity and coordinate monthly meetings & QBRs with key customers
• Work with the Marketing team to help craft and implement restaurant-specific marketing programs and drive participation in promotional programs
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer rare insight
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Description du poste

OpenTable in Paris (Remote) is seeking an Account Manager to lead a portfolio of restaurants, from onboarding to optimization of reservation flow, across France. This field-based role combines home working with regular travel within the territory, and requires native French with English proficiency.

You will nurture relationships, resolve cross-functional issues, upsell Marketing assets, and collaborate with Marketing to drive promotional programs while maintaining high customer retention.