German Speaking Account Manager - Hotels EMEA

OpenTable; France; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Work from (almost) anywhere for up to

Generous paid leave, vacation & time–o

Birthday leave accrual 25 days/year

Wedding leave 4 days

Health and Life Insurance

Occupational health service

Career growth via e-learnings

Résumé du poste

OpenTable, part of Booking Holdings, is seeking a German-speaking Account Manager for the Hotels portfolio in the EMEA region. Remote from France, you will manage, protect, and grow core hotel partners, acting as trusted advisor and ensuring ROI through our hospitality technology.

You will collaborate with sales, product, and marketing to deliver client success, use data-driven insights to report on account health, and travel up to 50% across EMEA.

Qualifications

• German language at business proficiency.
• 5+ years in Account Management or equivalent.
• Ability to travel 30-50% across the EMEA region.
• Strong negotiation and communication skills.
• Aptitude for data-driven decisions and insights.
• Ability to manage multiple priorities under pressure.

Responsabilités

• Meet and exceed retention and revenue goals by protecting core revenue and growth opportunities.
• Optimize OpenTable technology for hotels to ensure exceptional client satisfaction.
• Document client communications in Salesforce and report on KPIs to leadership.
• Demonstrate expertise across OpenTable solutions for C-suite challenges.
• Provide field feedback on trends and product needs to Product/Marketing.
• Assist Hotels Account Executives to ensure smooth transitions from signed to live.

Connaissances

German language proficiency

Account Management

Negotiation

Communication

Data-driven decisions

Multi-tasking under pressure

Travel 30-50%

Outils

Salesforce

Google Suite

Description du poste

German Speaking Account Manager - Hotels EMEA

France (Remote)

Account Manager, Hotels EMEA (German Speaking)

France (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and growour core hotel portfolio within the EMEA region. In this role, you will act as a trusted businessadvisor, bridging clients' operational needs with our innovative hospitality technology solutions.You will collaborate cross-functionally with sales, product, and marketing teams to ensure clientsuccess and drive a high return on investment. Additionally, you will leverage data-driveninsights to report on account health and influence our global product roadmap.

Responsibilities

• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
• Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.
• Maintain operational excellence by documenting all client communications withinSalesforce and reporting on account health and KPIs to senior leadership.
• Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
• Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
• Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

Minimum Qualifications

• German speaking to a business level proficiency
• 5+ years of Account Management or equivalent experience.
• Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
• Outstanding negotiating and communication skills.
• An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
• Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

Preferred Qualifications

• Account Management experience within a B2B SaaS or high-growth hospitality technology environment.
• Business-fluent German language skills to support regional customers with clarity and cultural awareness.
• Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.
• Prior restaurant management or food and beverage (F&B) sales experience.
• A genuine passion for the hospitality industry and technology.

Benefits, Pay and Perks:

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
The salary range for role located in France is €40,000-€50,000.
In addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits in accordance with local law and company policy

• Work from (almost) anywhere for up to 20 days per year
• Generous paid leave, vacation & time off for your birthday
• Vacation: you accrue 25 days a year + RTTs
• Wedding days: 4 days off for your own wedding and 1 day for your child’s wedding
• Health and Life Insurance Scheme with Malakoff Humanis
• Occupational Health Service with the occupational health provider of your region
• Focus on your career growth:
• Access to thousands of on-demand e-learnings

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Please confirm that you are aware and happy with the proposed salary range of €45,000-€55,000 per annum. * Select...