Middle IT Helpdesk Specialist

Avenga; Paris; Sur place; EUR 39 000 - 61 000; Plein temps

Résumé du poste

Avenga is seeking a freelancer/consultant for a Paris-based Technical Support role. You will work onsite five days a week at the client's premises, focusing on end-user computing, desktop deployment, and networked system support.

You will handle Windows and Linux environments, Active Directory and Exchange basics, and monitor infrastructure while coordinating with in-house and external teams. French is mandatory; English proficiency is required.

Qualifications

• Experience as a helpdesk or support specialist.
• Experience supporting Windows and Linux systems.
• Strong troubleshooting in multi-user environments.
• Basic knowledge of Active Directory and Exchange.
• Knowledge of LAN/WAN, TCP/IP, firewalls, VLAN, NAT, encryption, and security best practices.
• Familiarity with common Internet protocols (TCP/IP, HTTP, FTP, SCP, DNS).
• Experience with monitoring tools.
• French language mandatory; advanced English proficiency.

Responsabilités

• Support and maintain end-user computing infrastructure (desktops, laptops, monitors, peripherals).
• Design, implement and maintain standardized desktop configurations.
• Ensure consistency in OS, software, and security settings for performance and security.
• Plan and support desktop deployments and lifecycle management.
• Maintain printers and coordinate with Network/Systems teams for network printing.
• Manage stock levels of IT equipment and assets.
• Troubleshoot SAP GUI user issues.
• Coordinate with external IT service providers and provide on-site support at client premises.

Connaissances

Helpdesk experience

Windows

Linux

Troubleshooting

Active Directory

Exchange

Networking basics

Monitoring tools

French (mandatory)

English (advanced)

Description du poste

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

In Paris, France within the Managed Services, we are actively seeking a freelancer / individual consultant to strengthen our team dedicated to Technical Support.

The job requires working onsite 5 days per week, Monday till Friday at the client's premises in Paris office, with the initial engagement period from October 1 till December 15.

This is you

• Experience in working as helpdesk or support specialists
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in a multi-user environment
• Base knowledge of Active Directory and Exchange
• Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
• Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Experience using monitoring tools
• French language is mandatory
• Advanced English proficiency (spoken and written)

Nice-to-have skills:

• Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment.
• Ability to exercise good judgement, to independently assess risk, and to make critical decisions.

This is your role

• Support and maintain end-user computing infrastructure including, but not
  limited to, desktop PC’s, laptop PC’s, monitors, headsets, keyboards, mice, webcams.
• Design, implement and maintain standardized desktop configurations.
• Ensure consistency in operating systems, software applications, and security settings for optimized desktop performance and security.
• Plan, execute, and support desktop deployments while managing the entire desktop lifecycle.
• Perform day-to-day maintenance of printers including replacing paper and toner, and coordinate with Network and Systems engineers to support network printing.
• Maintain stock levels of IT equipment.
• Support and troubleshoot user issues with the SAP Graphical User Interface (GUI).
• Coordinate with external IT service providers to troubleshoot outages and escort personnel throughout client's premises. Provide Smart Hands & Eyes support for other IT and organizational pillars as needed.

What awaits you at Avenga?

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.