Paris Luxury Concierge – Guest Experience Leader

Mandarin Oriental Hotel Group Limited; Paris; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

13th month

Public transport reimbursement

Mutual insurance 60%

Job summary

Mandarin Oriental Paris is seeking a Concierge to join our Front of House team. Based in Paris, you will provide Palace service to guests and colleagues, respond creatively to guest requests, and ensure the guest perspective is central.

You will supervise porters and drivers, monitor guest stays, maintain relationships with service providers, and uphold MOHG standards while representing the Mandarin Oriental brand.

Qualifications

• Previous experience in a luxury hotel is preferred.
• Demonstrates courtesy, discretion and professionalism.
• Excellent interpersonal and presentation skills.
• Knowledge of Paris and its cultural scene is a plus.

Responsibilities

• You supervise the porters, and valet drivers and daily follow‑up.
• You monitor the clients during their stay and manage any complaints.
• You maintain and strengthen relationships with our service providers.
• You contribute to customer loyalty.
• You guarantee service quality and compliance with MOHG standards and procedures.
• You represent the Mandarin Oriental brand.

Skills

Fluent English

Discretion

Interpersonal skills

Knowledge of Paris

Flexibility

Job description

Mandarin Oriental Paris is seeking a Concierge to join our Front of House team. Based in Paris, you will provide Palace service to guests and colleagues, respond creatively to guest requests, and ensure the guest perspective is central.

You will supervise porters and drivers, monitor guest stays, maintain relationships with service providers, and uphold MOHG standards while representing the Mandarin Oriental brand.