Luxury Concierge - Paris: World-Class Guest Service

Mandarin Oriental Group; Paris; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

13th month (from 4 months' seniority)

Public transport reimbursement

Mutual insurance 60% covered

Job summary

Mandarin Oriental Paris is seeking a Concierge to join the Front of House team. You will provide Palace-level service to guests and colleagues, anticipating needs and delivering personalized recommendations in a luxury setting.

The role requires discretion, superb interpersonal skills, and knowledge of Paris' culture and attractions. Fluent English and a professional presentation are essential, with flexibility to work varied hours in a premium environment.

Qualifications

• Past experience in a luxury hotel or similar establishment.
• Courteous, discreet, and professional demeanor.
• Excellent interpersonal and communication skills.
• Curiosity about Paris and its cultural scene.
• Strong presentation and personal grooming.
• Flexible and available to work shifts.

Responsibilities

• Supervise porters and valet drivers and monitor daily follow-up.
• Assist guests with requests and manage guest needs.
• Maintain relationships with service providers and partners.
• Contribute to guest loyalty and brand reputation.
• Ensure service quality and compliance with MOHG standards.
• Represent the Mandarin Oriental brand in all guest interactions.

Skills

Courtesy

Rigor

Discretion

Interpersonal skills

Enthusiasm

Knowledge of Paris

Fluent English

Presentation skills

Flexibility

Availability

Job description

Mandarin Oriental Paris is seeking a Concierge to join the Front of House team. You will provide Palace-level service to guests and colleagues, anticipating needs and delivering personalized recommendations in a luxury setting.

The role requires discretion, superb interpersonal skills, and knowledge of Paris' culture and attractions. Fluent English and a professional presentation are essential, with flexibility to work varied hours in a premium environment.