CONCIERGE

Mandarin Oriental Group; Paris; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

13th month (from 4 months' seniority)

Public transport reimbursement

Mutual insurance 60% covered

Job summary

Mandarin Oriental Paris is seeking a Concierge to join the Front of House team. You will provide Palace-level service to guests and colleagues, anticipating needs and delivering personalized recommendations in a luxury setting.

The role requires discretion, superb interpersonal skills, and knowledge of Paris' culture and attractions. Fluent English and a professional presentation are essential, with flexibility to work varied hours in a premium environment.

Qualifications

• Past experience in a luxury hotel or similar establishment.
• Courteous, discreet, and professional demeanor.
• Excellent interpersonal and communication skills.
• Curiosity about Paris and its cultural scene.
• Strong presentation and personal grooming.
• Flexible and available to work shifts.

Responsibilities

• Supervise porters and valet drivers and monitor daily follow-up.
• Assist guests with requests and manage guest needs.
• Maintain relationships with service providers and partners.
• Contribute to guest loyalty and brand reputation.
• Ensure service quality and compliance with MOHG standards.
• Represent the Mandarin Oriental brand in all guest interactions.

Skills

Courtesy

Rigor

Discretion

Interpersonal skills

Enthusiasm

Knowledge of Paris

Fluent English

Presentation skills

Flexibility

Availability

Job description

MANDARIN ORIENTAL PARIS is looking for a Concierge to join our Concierge Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Parisembodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front of the House Department in Paris, the Concierge is responsible for providing Palace service to all guests and colleagues. The mission and intent of this position is for the candidate to always keep the guest's perspective in mind and fulfil the mission of the accommodation. The concierge will be creative and respond to all guest needs and requests.

As Concierge, you willbe responsiblefor the following duties:

• You supervise the porters, and valet drivers and daily follow‑up.
• You monitor the clients during their stay and manage any complaints.
• You maintain and strengthen relationships with our service providers.
• You contribute to customer loyalty.
• You guarantee service quality and compliance with MOHG standards and procedures.
• You represent the Mandarin Oriental brand.
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As Concierge, weexpectfrom you:

• Similar experience in an establishment of the same category
• Courtesy, rigor, and discretion
• Excellent interpersonal skills, enthusiasm, and dynamism
• Curiosity, knowledge of Paris and its cultural news
• Excellent presentation
• Flexibility and availability
• Fluent Englishundefined

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local benefits

• 13th month (from 4 months' seniority in the 1st year)
• 100% public transport reimbursement
• Mutual insurance 60% covered

“This job advert is published on behalf of SH Management, owner of Mandarin Oriental, Paris”