Paris Luxury Concierge – Elevate Guest Experience

Mandarin Oriental Hotel Group Limited; Paris; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

13th month

Public transport reimbursement

Mutual insurance 60% covered

Job summary

Mandarin Oriental Paris is seeking a dedicated Concierge to join the Front of House team in Paris. The role focuses on delivering Palace-level service, anticipating guest needs, and ensuring a memorable stay with the support of a close-knit team.

Ideal candidates bring similar experience in luxury establishments, strong presentation, and a passion for Paris culture. Fluent English and a proactive, discreet attitude are essential.

Qualifications

• Polished manners and professionalism expected.
• Ability to maintain confidentiality and discretion.
• Strong communication and guest-relations skills.

Responsibilities

• Supervise porters and valet drivers and follow up daily.
• Monitor guests during stay and manage complaints.
• Maintain and strengthen relationships with service providers.
• Contribute to customer loyalty and repeat business.
• Guarantee service quality and MOHG standards compliance.
• Represent the Mandarin Oriental brand to guests.

Skills

Courtesy

Discretion

Interpersonal skills

Paris knowledge

Fluent English

Job description

Mandarin Oriental Paris is seeking a dedicated Concierge to join the Front of House team in Paris. The role focuses on delivering Palace-level service, anticipating guest needs, and ensuring a memorable stay with the support of a close-knit team.

Ideal candidates bring similar experience in luxury establishments, strong presentation, and a passion for Paris culture. Fluent English and a proactive, discreet attitude are essential.