Paris IT Service Delivery Specialist - Part-Time

BoF Careers; Paris; On-site; EUR 18,000 - 32,000; Part time

Job summary

Acne Studios in Paris is seeking a part-time IT Service Delivery Specialist to ensure stable IT services across the organisation. You will handle incidents and requests, provide user support through multiple channels, and coordinate with system owners, vendors, and stakeholders to deliver reliable IT operations.

The role focuses on Paris-region infrastructure, workplace technology, networks, and retail IT environments, with a strong emphasis on global standards and regional processes.

Qualifications

• Experience in IT support or IT operations.
• Experience with ITSM processes such as incident and request management.
• Familiarity with Microsoft 365 and Entra ID, and MDM tools such as Intune.
• Hands-on experience supporting PC and Mac environments (Windows, macOS, iOS).
• Experience coordinating with vendors and internal stakeholders.
• Fluency in English and French, spoken and written.
• Structured and pragmatic with an execution-driven mindset.
• Clear communicator across teams and regions.

Responsibilities

• Handling incidents, service requests, and operational IT tasks.
• Providing IT support through ticketing systems, remote tools, phone, and walk-ins.
• Performing hands-on and remote support including installations, configurations, upgrades, and hardware setup.
• Taking ownership of IT infrastructure in the Paris region in line with global standards.
• Supporting workplace technology, networks, cloud services, meeting room systems, and retail IT environments.
• Coordinating IT activities with internal stakeholders and external vendors.
• Ensuring adherence to regional and global IT processes while proactively identifying opportunities for process improvement and harmonization.

Skills

Incident management

IT support

Vendor coordination

Cross-platform support

Tools

Microsoft 365

Entra ID

Intune

Cisco Meraki

Egnyte

Box

Job description

Acne Studios in Paris is seeking a part-time IT Service Delivery Specialist to ensure stable IT services across the organisation. You will handle incidents and requests, provide user support through multiple channels, and coordinate with system owners, vendors, and stakeholders to deliver reliable IT operations.

The role focuses on Paris-region infrastructure, workplace technology, networks, and retail IT environments, with a strong emphasis on global standards and regional processes.