Operations Support Specialist

JD.COM; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Great location

People-first culture

Global projects and learning

Résumé du poste

JD.com is seeking a proactive workforce administrator in Paris to manage temp staff accounts, onboarding, and ongoing lifecycle events with HR and payroll teams. You will ensure accurate headcounts, attendance, and vendor invoicing while supporting new projects and data reporting to improve operational efficiency.

The role emphasizes multilingual communication (CN/FR/EN) and the ability to coordinate with external labor suppliers in a fast-paced environment.

Qualifications

• Bachelor's degree or above in logistics, supply chain management, business administration, or related fields.
• No strict experience required; relevant experience in warehouse operations, procurement, or administrative support is a plus.
• Fluent in Chinese, French, and English; able to handle multiple tasks independently.
• Ability to align daily support tasks with business objectives and suggest improvements.

Responsabilités

• Create system accounts for temporary workers and track headcount with justifications for each addition/reduction.
• Monitor attendance, calibrate time-sheets, verify actual hours, and compile reports for dispatch agencies.
• Verify temp worker invoices, reconcile hours/costs, handle payments, and resolve discrepancies.
• Manage full temp worker lifecycle from onboarding to exit with accurate records and HR coordination.
• Collaborate with stakeholders to support new projects and continuously improve workforce administration.

Connaissances

Mandarin

French

English

Warehouse operations

Procurement

Administrative support

Formation

Bachelor's degree

Description du poste

• Create system accounts for temporary workers, deliver onboarding guidance (safety orientation, access card setup), and track headcount changes with clear justifications for each addition/reduction.
• Monitor daily attendance exception rates, perform time‑sheet calibration, confirm actual working hours, and compile reports for dispatch agencies.
• Verify temp worker invoices, reconcile hours and cost calculations, handle system payment submissions, and resolve any invoice discrepancies.
• Manage the full temp worker lifecycle from account creation to exit, ensuring accurate records and smooth coordination with HR, payroll, and external labor suppliers.
• Collaborate with internal stakeholders to support new project rollouts, provide timely data reports, and continuously improve operational efficiency in workforce administration.

About you

• A bachelor's degree or above. Degrees in logistics, supply chain management, business administration, or related fields are preferred.
• Work experience: No strict requirements. Candidates with relevant experience in warehouse operations, procurement, or administrative support are preferred; recent graduates with strong motivation are welcome.
• Professional competency: Familiar with daily warehouse and office support processes; capable of handling multiple tasks such as supplier coordination, temporary staff management, and basic financial tasks independently.
• Business understanding: Good sense of operational needs, able to align daily support tasks with business objectives and proactively identify areas for improvement.
• Fluent in Chinese, French, and English

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.