Operations Support Specialist

JD.COM; Lyon; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Great location

People-first culture

Learning opportunities

Inclusive environment

Résumé du poste

JD.com in Lyon, Auvergne-Rhône-Alpes invites applications for a Workforce Administration Assistant supporting temporary workers lifecycle, onboarding, attendance, and invoice reconciliation. You will ensure accurate records and coordinate with HR, payroll, and external labor suppliers.

The role expects a bachelor's degree (logistics, supply chain, business admin preferred); open to grads with motivation. Fluent in Chinese, French, and English; strong multitasking and data reporting skills are

Qualifications

• A bachelor's degree or above. Degrees in logistics, supply chain management, business administration, or related fields are preferred.
• Work experience: No strict requirements. Candidates with relevant experience in warehouse operations, procurement, or administrative support are preferred; recent graduates with strong motivation are welcome.
• Professional competency: Familiar with daily warehouse and office support processes; capable of handling multiple tasks such as supplier coordination, temporary staff management, and basic financial tasks independently.
• Business understanding: Good sense of operational needs, able to align daily support tasks with business objectives and proactively identify areas for improvement.

Responsabilités

• Create system accounts for temporary workers, onboarding guidance, and track headcount changes with justifications.
• Monitor attendance exception rates, calibrate timesheets, confirm actual hours, and compile reports for dispatch agencies.
• Verify temp worker invoices, reconcile hours and costs, handle system payments, and resolve invoice discrepancies.
• Manage the full temp worker lifecycle from account creation to exit, coordinating with HR, payroll, and external labor suppliers.
• Collaborate with internal stakeholders to support new project rollouts, provide timely data reports, and improve operational efficiency in workforce administration.

Connaissances

Fluent in Chinese, French and English

Formation

Bachelor's degree or higher

Description du poste

• Create system accounts for temporary workers, deliver onboarding guidance (safety orientation, access card setup), and track headcount changes with clear justifications for each addition/reduction.
• Monitor daily attendance exception rates, perform time‑sheet calibration, confirm actual working hours, and compile reports for dispatch agencies.
• Verify temp worker invoices, reconcile hours and cost calculations, handle system payment submissions, and resolve any invoice discrepancies.
• Manage the full temp worker lifecycle from account creation to exit, ensuring accurate records and smooth coordination with HR, payroll, and external labor suppliers.
• Collaborate with internal stakeholders to support new project rollouts, provide timely data reports, and continuously improve operational efficiency in workforce administration.

About you

• A bachelor's degree or above. Degrees in logistics, supply chain management, business administration, or related fields are preferred.
• Work experience: No strict requirements. Candidates with relevant experience in warehouse operations, procurement, or administrative support are preferred; recent graduates with strong motivation are welcome.
• Professional competency: Familiar with daily warehouse and office support processes; capable of handling multiple tasks such as supplier coordination, temporary staff management, and basic financial tasks independently.
• Business understanding: Good sense of operational needs, able to align daily support tasks with business objectives and proactively identify areas for improvement.
• Fluent in Chinese, French, and English

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.