Senior Operations & Application Support Engineer - freelance

Netcompany; Strasbourg; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Netcompany in Strasbourg is seeking a Senior Operations & Application Support Engineer for a freelance, full-time role to lead major incident resolution, perform root cause analyses, and implement corrective actions across enterprise IT environments.

The successful candidate will drive monitoring strategies, optimize capacity planning, collaborate with DevSecOps, Architecture, and DB teams, and mentor support staff while delivering reliable, scalable services.

Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or related field; Master’s preferred.
• 7+ years in enterprise IT operations, with at least 3 years in senior operations or support.
• Excellent knowledge of ITIL processes (Incident, Problem, Change, Release, Event, Capacity).
• Strong Linux/Unix, containerized and cloud-native experience; CI/CD ecosystems.
• Observability, logging, performance monitoring and operational analytics expertise.
• Experience supporting middleware and integration tech (API mgmt, messaging, identity, web platforms).
• Proven incident management, capacity planning, risk assessment, and service improvement.
• Fluent English; French is a plus; ITIL Intermediate/MP or cloud/Kubernetes certs desirable.

Responsabilités

• Lead the resolution of major incidents and complex production issues with stakeholder communication.
• Conduct root cause analyses, post-incident reviews, and implement preventive actions.
• Define and improve monitoring, observability, and support strategies for reliability.
• Drive proactive maintenance, capacity planning, and performance improvements.
• Validate deployment/testing/rollback with DevSecOps, Architecture, and DB teams.
• Prepare operational reports, trend analyses, and service improvement recommendations.
• Lead automation and efficiency initiatives via scripting and tooling.
• Provide technical leadership and mentorship to support teams.

Connaissances

Incident management

Root cause analysis

Monitoring observability

Automation scripting

Leadership mentoring

Linux/Unix

CI/CD

Cloud platforms

Middleware & integration

API management

Identity management

Event streaming

English communication

Formation

Bachelor's degree in IT/CS

Outils

Kubernetes

Docker

CI/CD pipelines

ITIL tooling

Description du poste

Senior Operations & Application Support Engineer - freelance

Full-time

Responsibilities

• Lead the resolution of major incidents and complex production issues, ensuring effective stakeholder communication and timely service restoration.
• Conduct and lead root cause analyses, post‑incident reviews, and implementation of corrective and preventive actions.
• Define and continuously improve monitoring, observability, and operational support strategies to enhance service reliability.
• Drive proactive maintenance, operational optimization, capacity planning, and performance improvement initiatives.
• Validate deployment, testing, and rollback strategies in collaboration with DevSecOps, Architecture, and Database Administration teams.
• Prepare operational reports, trend analyses, capacity assessments, and service improvement recommendations.
• Lead automation and operational efficiency initiatives through scripting, tooling, and process optimization.
• Provide technical leadership, mentoring, and guidance to support teams while fostering operational excellence.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree is an advantage.
• Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operations or support role.
• Deep knowledge of ITIL processes, including Incident, Problem, Change, Release, Event, and Capacity Management.
• Extensive experience with Linux/Unix environments, containerized and cloud‑native platforms, and CI/CD ecosystems.
• Strong expertise in observability, logging, performance monitoring, and operational analytics tools.
• Proven experience supporting middleware and integration technologies, including API management, messaging, event streaming, identity management, and web platforms.
• Demonstrated ability to lead complex incident management, capacity planning, operational risk assessment, and service improvement programs.
• Excellent communication skills in English, French is an advantage.
• Professional certifications such as ITIL Intermediate/Managing Professional, advanced Linux, cloud platform, Kubernetes, or equivalent certifications are highly desirable.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.