On-Site Field Service Engineer — Tech Support & Upkeep

Wärtsilä Corporation; France; Remote; EUR 42,000 - 65,000; Full time

Job summary

Wärtsilä Corporation is seeking a Field Service Engineer to join our team and deliver high-quality field service activities at customer sites, ensuring safe, efficient, and reliable equipment performance. You will play a key role in achieving customer satisfaction through hands-on engineering support and proactive service delivery.

In this role, you will perform tasks in the field, troubleshoot issues, provide guidance to customers, and collaborate with service teams and stakeholders to

Qualifications

• Practical knowledge of field service operations and hands-on technical expertise in relevant equipment and systems.
• Strong problem-solving skills, with the ability to resolve technical issues based on established guidelines and procedures.
• The capability to work independently while collaborating effectively with customers and internal teams.
• A customer-oriented mindset with strong communication skills.
• High awareness of safety, quality, and compliance requirements.

Responsibilities

• Perform technical tasks and troubleshooting activities in the field, contributing to equipment functionality and diagnosing and resolving technical issues in close cooperation with service teams and customers.
• Provide technical support and guidance to customers, enhancing their experience and ensuring the reliable operation of products and systems.
• Collaborate with multiple customers, external stakeholders, and cross-functional teams to coordinate on-site activities, share expertise, and ensure timely and efficient service delivery.
• Participate in the continuous development of field service processes and methods by providing feedback on service execution and equipment performance, with the goal of improving efficiency and customer satisfaction.
• Maintain accurate records and reports of field service activities, ensuring compliance with company policies, customer requirements, and applicable safety and quality standards.
• Adhere strictly to safety regulations, quality standards, and operational procedures during all field service activities.

Job description

Wärtsilä Corporation is seeking a Field Service Engineer to join our team and deliver high-quality field service activities at customer sites, ensuring safe, efficient, and reliable equipment performance. You will play a key role in achieving customer satisfaction through hands-on engineering support and proactive service delivery.

In this role, you will perform tasks in the field, troubleshoot issues, provide guidance to customers, and collaborate with service teams and stakeholders to