Field Service Engineer

Wärtsilä; Surgères; On-site; EUR 45,000 - 60,000; Full time

Job summary

Wärtsilä is seeking a Field Service Engineer to deliver on-site field service activities at customer sites, ensuring high-quality service and reliable equipment performance. You’ll troubleshoot, support customers, and collaborate with service teams to maintain safe, efficient operations.

Responsibilities include on-site interventions, reporting, coordination with customers and stakeholders, and adherence to safety and quality standards to drive customer satisfaction and service excellence.

Qualifications

• Experience in field service delivery at customer sites.
• Ability to diagnose and resolve issues following guidelines.
• Strong communication and customer-facing skills.

Responsibilities

• Perform technical tasks and troubleshooting in the field, diagnosing and resolving issues with service teams and customers.
• Provide technical support and guidance to customers to ensure reliable operation of products and systems.
• Coordinate on-site activities with multiple customers, external stakeholders and cross-functional teams to ensure timely service delivery.
• Contribute to development of field service processes and methods by providing feedback on service execution and equipment performance.
• Maintain accurate records and reports of field service activities in line with safety, quality standards and company policies.
• Adhere to safety regulations, quality standards and operational procedures during all field service activities.

Job description

We are now looking for a Field Service Engineer to join our team and deliver high-quality field service activities, ensuring excellent customer satisfaction and reliable equipment performance.

What will you be doing?

As a Field Service Engineer, you provide technical engineering support and execute field service activities at customer sites. You play a key role in ensuring safe, efficient, and high-quality service delivery.

Your work will focus on the following responsibilities:

• Perform technical tasks and troubleshooting activities in the field, contributing to equipment functionality and diagnosing and resolving technical issues in close cooperation with service teams and customers.
• Provide technical support and guidance to customers, enhancing their experience and ensuring the reliable operation of products and systems.
• Collaborate with multiple customers, external stakeholders, and cross-functional teams to coordinate on‑site activities, share expertise, and ensure timely and efficient service delivery.
• Participate in the continuous development of field service processes and methods by providing feedback on service execution and equipment performance, with the goal of improving efficiency and customer satisfaction.
• Maintain accurate records and reports of field service activities, ensuring compliance with company policies, customer requirements, and applicable safety and quality standards.
• Adhere strictly to safety regulations, quality standards, and operational procedures during all field service activities.

Business impact:

Your work has a direct impact on customer satisfaction and service quality within your assigned area of responsibility.

To be successful in this role, we expect you to have:

• Practical knowledge of field service operations and hands‑on technical expertise in relevant equipment and systems.
• Strong problem‑solving skills, with the ability to resolve technical issues based on established guidelines and procedures.
• The capability to work independently while collaborating effectively with customers and internal teams.
• A customer‑oriented mindset with strong communication skills.
• High awareness of safety, quality, and compliance requirements.

Innovation and continuous improvement

You actively identify and implement improvements to service processes, using operational performance data and customer feedback to enhance service delivery.

Teamwork

You work independently in the field while supporting colleagues when needed, contributing to the overall performance and reliability of the service team

Nous recherchons un(e) Field Service Engineer (H/F) pour rejoindre notre équipe et assurer la réalisation d’activités de services sur site, en garantissant une qualité de service élevée et une satisfaction client optimale.

Que ferez‑vous ?

En tant que Field Service Engineer, vous fournissez un support technique et réalisez des interventions de services sur le terrain. Vous intervenez directement chez les clients et jouez un rôle clé dans la performance et la fiabilité des équipements installés.

Votre travail se concentrera sur les responsabilités suivantes :

• Réaliser des interventions techniques et des opérations de dépannage sur site, en contribuant au bon fonctionnement des équipements et à la résolution des problèmes techniques, en collaboration avec les équipes services et les clients.
• Fournir un support et des conseils techniques aux clients afin d’améliorer leur expérience et d’assurer la fiabilité des produits en exploitation.
• Collaborer avec plusieurs clients, des parties prenantes externes et des équipes transverses pour coordonner les activités sur site, partager l’expertise et garantir une prestation de services efficace et dans les délais.
• Participer au développement continu des processus et méthodes de Field Services en apportant des retours sur les prestations réalisées et la performance des équipements.
• Assurer un reporting précis des activités de services (interventions, diagnostics, actions correctives), dans le respect des politiques internes et des exigences clients.
• Appliquer strictement les règles de sécurité, de qualité et les standards opérationnels en vigueur.

Impact du poste :

Vos interventions ont un impact direct sur la satisfaction des clients et la qualité du service délivré dans votre périmètre de responsabilité.

Pour réussir dans ce rôle, nous attendons de vous :

• Une connaissance pratique des opérations de Field Services et une expertise technique sur les équipements et systèmes concernés.
• De bonnes compétences en diagnostic et résolution de problèmes techniques, dans le cadre de procédures et directives établies.
• Une capacité à travailler de manière autonome tout en collaborant efficacement avec les équipes internes et externes.
• Un bon sens du service client et des qualités relationnelles solides.
• Une forte sensibilité aux exigences de sécurité et de qualité.

Innovation et amélioration continue

Vous identifiez et mettez en œuvre des améliorations des processus de services, en vous appuyant sur la performance opérationnelle et les retours clients.

Esprit d’équipe

Vous travaillez de façon autonome tout en apportant un soutien actif à vos collègues, contribuant ainsi à la performance globale de l’équipe de Field Services.

Last application date: 10/08/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.