Field Service Engineer: On-Site Tech for Reliable Equipment

Wärtsilä; Surgères; On-site; EUR 45,000 - 60,000; Full time

Job summary

Wärtsilä is seeking a Field Service Engineer to deliver on-site field service activities at customer sites, ensuring high-quality service and reliable equipment performance. You’ll troubleshoot, support customers, and collaborate with service teams to maintain safe, efficient operations.

Responsibilities include on-site interventions, reporting, coordination with customers and stakeholders, and adherence to safety and quality standards to drive customer satisfaction and service excellence.

Qualifications

• Experience in field service delivery at customer sites.
• Ability to diagnose and resolve issues following guidelines.
• Strong communication and customer-facing skills.

Responsibilities

• Perform technical tasks and troubleshooting in the field, diagnosing and resolving issues with service teams and customers.
• Provide technical support and guidance to customers to ensure reliable operation of products and systems.
• Coordinate on-site activities with multiple customers, external stakeholders and cross-functional teams to ensure timely service delivery.
• Contribute to development of field service processes and methods by providing feedback on service execution and equipment performance.
• Maintain accurate records and reports of field service activities in line with safety, quality standards and company policies.
• Adhere to safety regulations, quality standards and operational procedures during all field service activities.

Job description

Wärtsilä is seeking a Field Service Engineer to deliver on-site field service activities at customer sites, ensuring high-quality service and reliable equipment performance. You’ll troubleshoot, support customers, and collaborate with service teams to maintain safe, efficient operations.

Responsibilities include on-site interventions, reporting, coordination with customers and stakeholders, and adherence to safety and quality standards to drive customer satisfaction and service excellence.