Contract Manager Energy Field Services

Wärtsilä Corporation; Surgères; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Wärtsilä Corporation in Paris or Sugères, France, is seeking a Contract Manager Field Services to oversee field service operations and manage service contracts for energy engine maintenance activities.

You will coordinate field service activities, balance operational excellence with customer satisfaction and commercial performance, and support contract negotiations while driving continuous improvement in service delivery.

Qualifications

• Technical education or relevant experience in industrial, marine, or energy services.
• Experience in field service coordination, service project management, or contract management.
• Strong understanding of technical service and maintenance environments.
• Customer-focused mindset with strong commercial awareness.
• Excellent stakeholder management and communication skills.
• Ability to analyze performance data and drive continuous improvement.
• Fluent English communication skills, both written and spoken.

Responsabilités

• Coordinate and schedule field service operations per customer requirements and standards.
• Serve as main contact between field teams, customers, and stakeholders.
• Ensure safety, procedures and contractual obligations are met.
• Support field personnel in resolving technical and operational issues.
• Manage service contracts and contract delivery activities.
• Monitor service quality, delivery timeliness, profitability, and customer satisfaction.
• Support contract negotiations, revisions and continuous improvement.
• Identify additional sales opportunities and contribute to growth.
• Maintain up-to-date expertise in contract management practices and industry standards.
• Drive improvements in field service and contract management processes.

Connaissances

Field service coordination

Contract management

Stakeholder management

Communication skills

English communication

Description du poste

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Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are looking for a Contract Manager Field Services to join our team and support service operations for Energy engine maintenance activities.

In this role, you will coordinate field service activities, manage service contracts, and ensure successful contract delivery. You will play a key role in balancing operational excellence, customer satisfaction, and commercial performance. This role will be based in Paris or Sugères, France.

Main Responsibilities

• Coordinate and schedule field service operations in line with customer requirements and service standards.
• Act as the main point of contact between field service teams, customers, and internal and external stakeholders.
• Ensure compliance with safety requirements, operational procedures, and contractual obligations.
• Support field personnel in resolving technical and operational issues.
• Manage service contracts and execute contract delivery management activities.
• Monitor contract performance, including service quality, delivery timeliness, profitability, and customer satisfaction.
• Support contract negotiations, revisions, and continuous improvement initiatives.
• Identify additional sales opportunities and contribute to business growth.
• Maintain up-to-date expertise in contract management practices and industry standards.
• Drive improvements in field service and contract management processes.

What We Expect

• Technical education or relevant experience in industrial, marine, or energy services.
• Experience in field service coordination, service project management, or contract management.
• Strong understanding of technical service and maintenance environments.
• Customer-focused mindset with strong commercial awareness.
• Excellent stakeholder management and communication skills.
• Ability to analyze performance data and drive continuous improvement.
• Fluent English communication skills, both written and spoken.

Why You Will Love Working With Us

You will join a global organization where safety, customer success, and continuous improvement are at the core of everything we do. This role offers the opportunity to work closely with technical experts and make a direct impact on customer operations and business performance.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .