Field Service Engineer / Superviseur d'interventions extérieures H/F

Wartsila; Surgères; Remote; EUR 42.000 - 63.000; Vollzeit

Zusammenfassung

Wärtsilä is seeking a Field Service Engineer to join our team in France, delivering high-quality field service activities at customer sites and ensuring safe, efficient equipment performance.

You will perform technical tasks, troubleshoot issues, provide guidance to customers, coordinate on-site work with service teams, and contribute to the continuous improvement of field service processes, while maintaining strict safety and quality standards.

Qualifikationen

• Practical knowledge of field service operations and hands-on technical expertise in relevant equipment and systems.

Aufgaben

• Perform technical tasks and troubleshooting activities in the field, contributing to equipment functionality and diagnosing and resolving technical issues in close cooperation with service teams and customers.
• Provide technical support and guidance to customers, enhancing their experience and ensuring the reliable operation of products and systems.
• Collaborate with multiple customers, external stakeholders, and cross-functional teams to coordinate on-site activities, share expertise, and ensure timely and efficient service delivery.
• Participate in the continuous development of field service processes and methods by providing feedback on service execution and equipment performance, with the goal of improving efficiency and customer satisfaction.
• Maintain accurate records and reports of field service activities, ensuring compliance with company policies, customer requirements, and applicable safety and quality standards.

Kenntnisse

Field service operations

Troubleshooting

Customer communication

Jobbeschreibung

Select how often (in days) to receive an alert:

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are now looking for a Field Service Engineer to join our team and deliver high-quality field service activities, ensuring excellent customer satisfaction and reliable equipment performance.

What will you be doing?

As a Field Service Engineer, you provide technical engineering support and execute field service activities at customer sites. You play a key role in ensuring safe, efficient, and high-quality service delivery.

Your work will focus on the following responsibilities:

• Perform technical tasks and troubleshooting activities in the field, contributing to equipment functionality and diagnosing and resolving technical issues in close cooperation with service teams and customers.
• Provide technical support and guidance to customers, enhancing their experience and ensuring the reliable operation of products and systems.
• Collaborate with multiple customers, external stakeholders, and cross‑functional teams to coordinate on‑site activities, share expertise, and ensure timely and efficient service delivery.
• Participate in the continuous development of field service processes and methods by providing feedback on service execution and equipment performance, with the goal of improving efficiency and customer satisfaction.
• Maintain accurate records and reports of field service activities, ensuring compliance with company policies, customer requirements, and applicable safety and quality standards.
• Adhere strictly to safety regulations, quality standards, and operational procedures during all field service activities.

Business impact:

Your work has a direct impact on customer satisfaction and service quality within your assigned area of responsibility.

To be successful in this role, we expect you to have:

• Practical knowledge of field service operations and hands‑on technical expertise in relevant equipment and systems.
• Strong problem‑solving skills, with the ability to resolve technical issues based on established guidelines and procedures.
• The capability to work independently while collaborating effectively with customers and internal teams.
• A customer‑oriented mindset with strong communication skills.
• High awareness of safety, quality, and compliance requirements.

Innovation and continuous improvement

You actively identify and implement improvements to service processes, using operational performance data and customer feedback to enhance service delivery.

Teamwork

You work independently in the field while supporting colleagues when needed, contributing to the overall performance and reliability of the service team

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .