Field Service Engineer - Onsite Energy Systems Tech

Wärtsilä Corporation; Surgères; Remote; EUR 42,000 - 63,000; Full time

Job summary

Wärtsilä is seeking a Field Service Engineer to join our team in France, delivering high-quality field service activities at customer sites and ensuring safe, efficient equipment performance.

You will perform technical tasks, troubleshoot issues, provide guidance to customers, coordinate on-site work with service teams, and contribute to the continuous improvement of field service processes, while maintaining strict safety and quality standards.

Qualifications

• Practical knowledge of field service operations and hands-on technical expertise in relevant equipment and systems.

Responsibilities

• Perform technical tasks and troubleshooting activities in the field, contributing to equipment functionality and diagnosing and resolving technical issues in close cooperation with service teams and customers.
• Provide technical support and guidance to customers, enhancing their experience and ensuring the reliable operation of products and systems.
• Collaborate with multiple customers, external stakeholders, and cross-functional teams to coordinate on-site activities, share expertise, and ensure timely and efficient service delivery.
• Participate in the continuous development of field service processes and methods by providing feedback on service execution and equipment performance, with the goal of improving efficiency and customer satisfaction.
• Maintain accurate records and reports of field service activities, ensuring compliance with company policies, customer requirements, and applicable safety and quality standards.

Skills

Field service operations

Troubleshooting

Customer communication

Job description

Wärtsilä is seeking a Field Service Engineer to join our team in France, delivering high-quality field service activities at customer sites and ensuring safe, efficient equipment performance.

You will perform technical tasks, troubleshoot issues, provide guidance to customers, coordinate on-site work with service teams, and contribute to the continuous improvement of field service processes, while maintaining strict safety and quality standards.