Night Ambassador: Guest Experience & Concierge

Another Star; Paris; Sur place; EUR 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

35 hours per week

Meal & coffee on shift

Mutual insurance

Wellbeing program

Discounts at Marriott hotels

Résumé du poste

citizenM in Paris is hiring a Night Ambassador to deliver exceptional service during overnight shifts. You will greet guests, assist with self check-in, provide city guidance, and handle food, coffee, and bar offerings. The role blends reception, café, and concierge tasks in a dynamic hotel setting.

Fluency in English is required; weekends are part of the schedule. We offer competitive pay and a comprehensive benefits package to support guest satisfaction and team wellbeing.

Qualifications

• Fluent in English.
• Flexibility to work overnights and weekends.
• Strong guest service orientation.
• Ability to multitask across roles (reception, café, concierge).

Responsabilités

• Greet guests warmly on arrival and during the night shift.
• Assist guests with self check-in and inquiries.
• Prepare and serve breakfast and meals; brew coffee or mix drinks.
• Act as city concierge and provide local recommendations.
• Manage reservations in the PMS and perform nightly audits.

Connaissances

Customer service

Multitasking

Barista

Concierge

Night shift

PMS

Outils

PMS

Description du poste

citizenM in Paris is hiring a Night Ambassador to deliver exceptional service during overnight shifts. You will greet guests, assist with self check-in, provide city guidance, and handle food, coffee, and bar offerings. The role blends reception, café, and concierge tasks in a dynamic hotel setting.

Fluency in English is required; weekends are part of the schedule. We offer competitive pay and a comprehensive benefits package to support guest satisfaction and team wellbeing.