hotel night ambassador

Another Star; Paris; Sur place; EUR 26 000 - 27 000; Plein temps

Avantages offerts par ce poste

35 hours per week

Meal & coffee on shift

Mutual insurance

Wellbeing program

Discounts at Marriott hotels

Résumé du poste

citizenM in Paris is hiring a Night Ambassador to deliver exceptional service during overnight shifts. You will greet guests, assist with self check-in, provide city guidance, and handle food, coffee, and bar offerings. The role blends reception, café, and concierge tasks in a dynamic hotel setting.

Fluency in English is required; weekends are part of the schedule. We offer competitive pay and a comprehensive benefits package to support guest satisfaction and team wellbeing.

Qualifications

• Fluent in English.
• Flexibility to work overnights and weekends.
• Strong guest service orientation.
• Ability to multitask across roles (reception, café, concierge).

Responsabilités

• Greet guests warmly on arrival and during the night shift.
• Assist guests with self check-in and inquiries.
• Prepare and serve breakfast and meals; brew coffee or mix drinks.
• Act as city concierge and provide local recommendations.
• Manage reservations in the PMS and perform nightly audits.

Connaissances

Customer service

Multitasking

Barista

Concierge

Night shift

PMS

Outils

PMS

Description du poste

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

Application Deadline: 9 October 2026

Department: Hotels

Employment Type: Permanent - Full Time

Location: France, Paris

Reporting To: hotel manager

Compensation: €2,354.95 / month

What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.

Your typical citizenM shift could include:

• Making sure everyone gets a warm welcome as soon as they walk in;
• Helping guests at the self check-in kiosks (we have no reception desk);
• Cleaning, preparing and serving hot and cold breakfast and meals;
• Brewing delicious coffee or mixing a signature cocktail;
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
• Handling reservations in our property management system (PMS), including the daily the night audit;
• Holding the keys to the castle; responsible for operations during the night shifts;
• Taking care of our guests including in emergency situations.

Do you have what we’re looking for?

To be successful at citizenM, you’ll need to have:

• A genuine touch: Treat all people as you would treat your best friends;
• A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.

And you’ll need to be:

• A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
• Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
• Fluent in English. Other language abilities are welcome too!

What's in it for you?

Please note that we are only able to consider applicants currently with the right to work in France (we cannot facilitate relocation, visas, sponsorship or work permits).

You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.

What's in it for you?

• Competitive salaries (€2,354.95 gross per month on a full-time basis);
• 35 hours per week for a full-time position (4 shifts);
• 50% of Navigo pass cost covered;
• Bonus potential of up to 10% monthly, based on your impact on the team, guest satisfaction, and financial performance;
• Flexible schedules;
• Career progression;
• Access to citizenM learning and development programs;
• Full immersion (training) program for new starters;
• citizenM experience nights for you. Discounts on Marriott hotels;
• Meal & coffee on us during your shift break;
• Mutual insurance covered (Mutuelle);
• Wellbeing program (EAP);
• citizenM uniform and comfy shoes;
• Global opportunities - chance to work in other citizenMs around the world;
• Referral program - €1000 bonus if your friend joins us too.

Typical shifts are:

• Overnight: 10:30PM-7:00AM;
• Availability to work weekends is required!

Now hiring for Paris locations in Champs-Élysées, Gare de Lyon and Charles de Gaulle Airport. Locations based on hotel needs.

Celebrating diversity:

citizenM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and applicants. Therefore we welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, differently abled, neurodiversity, or age.

If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.

We care about your privacy:

Information you choose to submit as part of your citizenM application is subject to our privacy policy which you can access here. In accordance with that policy, should you want any or all of your information removed from our systems, just let us know and we will be happy to delete it.