Mobile Crane Service Technician (French-speaking)

XCMG Europe; Dijon; Sur place; EUR 55 000 - 82 000; Plein temps

Résumé du poste

XCMG Europe, a leading global construction machinery manufacturer, is seeking an experienced field service engineer for on-site crane support in France. You will diagnose, repair, and train on-site operators.

The role focuses on after-sales, warranty and spare parts coordination, with international teams and ERP/CRM tools. Fluency in French is essential; English and Chinese are assets. A proactive team player with strong diagnostic skills will thrive.

Qualifications

• Mechanical or engineering background or equivalent practical experience.
• Minimum of 5 years of crane after-sales experience.
• Fluent in French (written and spoken); English and Chinese are assets.

Responsabilités

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes.
• Conduct on-site operator and maintenance training for French-speaking clients.
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers.
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams.
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools.
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs.

Connaissances

Crane after-sales support

Diagnostics

Maintenance

Troubleshooting

French language

English knowledge

Independent worker

Customer communication

Formation

Mechanical engineering background or equivalent

Outils

ERP

CRM

Excel

Description du poste

XCMG Europe, a leading global construction machinery manufacturer, is seeking an experienced field service engineer for on-site crane support in France. You will diagnose, repair, and train on-site operators.

The role focuses on after-sales, warranty and spare parts coordination, with international teams and ERP/CRM tools. Fluency in French is essential; English and Chinese are assets. A proactive team player with strong diagnostic skills will thrive.