Service Technician Mobile Cranes (m/f/d) France

XCMG Europe; Dijon; Sur place; EUR 55 000 - 82 000; Plein temps

Résumé du poste

XCMG Europe, a leading global construction machinery manufacturer, is seeking an experienced field service engineer for on-site crane support in France. You will diagnose, repair, and train on-site operators.

The role focuses on after-sales, warranty and spare parts coordination, with international teams and ERP/CRM tools. Fluency in French is essential; English and Chinese are assets. A proactive team player with strong diagnostic skills will thrive.

Qualifications

• Mechanical or engineering background or equivalent practical experience.
• Minimum of 5 years of crane after-sales experience.
• Fluent in French (written and spoken); English and Chinese are assets.

Responsabilités

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes.
• Conduct on-site operator and maintenance training for French-speaking clients.
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers.
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams.
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools.
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs.

Connaissances

Crane after-sales support

Diagnostics

Maintenance

Troubleshooting

French language

English knowledge

Independent worker

Customer communication

Formation

Mechanical engineering background or equivalent

Outils

ERP

CRM

Excel

Description du poste

Welcome to one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving equipment, lifting platforms, and road construction machinery for our customers in the construction, mining, and energy industries.

XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented, intercultural environment. Together, we are driving investment and innovation toward new horizons.

To support our continued growth, we are looking for a:

Your Responsibilities

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

Your Profile

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
• Proactive team player, able to work independently and provide timely feedback
• Experience with ERP, CRM, or Excel is an advantage
• Opportunity to develop innovative solutions in a dynamic and creative environment
• Competitive salary package with comprehensive benefits
• Exposure to international projects and collaboration with global teams
• Wide range of training and development opportunities to grow your career
• Flat hierarchies and open communication
• Supportive team culture with collaboration and knowledge sharing