Mobile Cranes Technician (m/f/x) – France

XCMG Europe GmbH; France; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Comprehensive benefits

Wide range of training and development opportunities

Supportive team culture

Résumé du poste

XCMG Europe GmbH is seeking a qualified professional in France for after-sales support of mobile cranes. The role involves diagnosing and troubleshooting crane systems and conducting training for French-speaking clients.

The ideal candidate will have a strong mechanical background, at least 5 years of experience, and excellent communication skills in French. In return, we offer a competitive salary and a range of development opportunities in a supportive team environment.

Qualifications

• Mechanical or engineering background, or equivalent practical experience.
• Minimum of 5 years of experience in crane after-sales support.
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes.

Responsabilités

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes.
• Conduct on-site operator and maintenance training for French-speaking clients.
• Manage after-sales, warranty, and spare parts cases efficiently.

Connaissances

Mechanical or engineering background

5+ years of experience in crane after-sales support

Strong knowledge of diagnostics, maintenance, and repair of mobile cranes

Fluent in French

Knowledge of English and Chinese

Proactive team player

Experience with ERP, CRM, or Excel

Outils

Excel

ERP systems

CRM systems

Description du poste

Your mission

• Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
• Conduct on-site operator and maintenance training for French-speaking clients
• Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
• Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
• Analyze field issues, document service reports, and maintain case databases using Excel or system tools
• Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs

Your profile

• Mechanical or engineering background, or equivalent practical experience
• Minimum of 5 years of experience in crane after-sales support
• Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
• Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
• Proactive team player, able to work independently and provide timely feedback
• Experience with ERP, CRM, or Excel is an advantage

Why us?

• Opportunity to develop innovative solutions in a dynamic and creative environment
• Competitive salary package with comprehensive benefits
• Exposure to international projects and collaboration with global teams
• Wide range of training and development opportunities to grow your career
• Flat hierarchies and open communication
• Supportive team culture with collaboration and knowledge sharing