Luxury CRM & Client Insights Specialist

BoF Careers; Paris; Sur place; EUR 40 000 - 50 000; Plein temps

Résumé du poste

A global luxury brand is seeking a CRM Specialist to support customer engagement and loyalty initiatives. The role involves analyzing client data to drive insights and inform strategy. Ideal candidates will have strong analytical skills, experience with CRM systems, and a passion for client development in a luxury retail context. This is an entry-level position based in Paris offering full-time employment.

Qualifications

• First experience in CRM, data analysis, or client intelligence; experience in luxury retail is a plus.
• Solid understanding of customer segmentation and retention metrics.

Responsabilités

• Deliver CRM analyses and client insights to support acquisition, retention, and reactivation strategies.
• Design and deploy data-driven clienteling initiatives.
• Identify High Potential clients and support personalized cultivation strategies.

Connaissances

Strong analytical mindset

Advanced Excel skills

Experience with CRM systems

Strong communication skills

Proactive mindset

Formation

Bachelor's or Master's degree in Business, Marketing, Data Analytics

Outils

Salesforce

Power BI

Tableau

Description du poste

A global luxury brand is seeking a CRM Specialist to support customer engagement and loyalty initiatives. The role involves analyzing client data to drive insights and inform strategy. Ideal candidates will have strong analytical skills, experience with CRM systems, and a passion for client development in a luxury retail context. This is an entry-level position based in Paris offering full-time employment.