Luxury Retail Sales Associate - Elevate Client Experiences

Tapestry, Inc.; France; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

An inclusive, innovative, and fun work

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme learning & dev

Regular social events

Equity Inclusion & Diversity programs

Employee discount

Incentive programme

Job summary

Coach is part of the Tapestry family and seeks a Sales Associate in France to deliver elevated, personalized shopping experiences and meet store goals. You will support daily store operations, blend luxury retail service with omni‑channel selling, and collaborate with a team to drive brand loyalty and revenue.

The role emphasizes clienteling, data capture, and cross‑selling, while adapting to a fast‑paced environment and peak seasons.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail experience

POS operation

English proficiency

Customer service

Social media savvy

Tools

iPad

Mobile POS

Walkie-talkie

Job description

Coach is part of the Tapestry family and seeks a Sales Associate in France to deliver elevated, personalized shopping experiences and meet store goals. You will support daily store operations, blend luxury retail service with omni‑channel selling, and collaborate with a team to drive brand loyalty and revenue.

The role emphasizes clienteling, data capture, and cross‑selling, while adapting to a fast‑paced environment and peak seasons.