Moncler Department/Team Manager - Paris Champs-Elysées Falgship F/M

Moncler; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Moncler seeks a Client Advisor Manager for the Champs-Élysées flagship to lead a skilled sales team and deliver the full Moncler Client Experience.

You will drive sales, coach staff, develop client relationships, manage KPI, and ensure flawless execution of store operations and clienteling initiatives.

Fluency in French and English is required, with luxury retail leadership experience essential for success.

Qualifications

• Minimum of 5 years in retail management, preferably luxury.
• Proven track record in building clientele and leading a team.
• Fluent in French and English with strong communication skills.

Responsibilities

• Lead sales activity to achieve targets and qualitative objectives.
• Coach and develop the sales team to improve performance.
• Oversee clienteling, after-sales service, and client relations.
• Ensure store operations, visual standards and brand experience.
• Manage KPI tracking and reporting for store performance.
• Develop and execute the store’s client strategy and growth.
• Collaborate on processes, product knowledge, and showroom displays.

Skills

Retail management

Team development

Clienteling

Fluent French & English

MS Office

Digital literacy

Tools

MS Office

Job description

Overview

MONCLER is currently looking for a Team/Department Manger (internally called Client Advisor Manager) to join the dynamic team on our Flagship in Champs-ElysÈes, reporting to the Store Manager.

POSITION OVERVIEW:

The Client Advisor Manager proactively leads successful sales activity for excellent results, ensuring every client benefits from the complete Moncler Client Experience.

MONCLER Client Advisor Manager is accountable for achieving sales targets and key qualitative objectives, managing a dedicated sales team identified on a regular basis.

Your Impact

BUSINESS

Sales - Engage with customers, understand their needs, recommend products, and drive transactions to increase revenue and ensure satisfaction.

Product Knowledge - Understand product features, benefits, and applications to enhance sales and client experience.

KPI Management - Set, track, and optimize key performance indicators to measure and improve business effectiveness.

CLIENT

Clienteling - Build and maintain strong, personalized client relationships through attentive service and tailored recommendations to foster loyalty.

After-sales - Deliver excellent client service by handling returns, exchanges, and warranty claims while addressing feedback and promoting additional sales.

Client Experience - Provide exceptional service, promptly address concerns, offer personalized assistance, and maintain a welcoming atmosphere.

Client Development - Develop and execute the store's client strategy, upgrading current clients, expanding the client base, and achieving long-term clienteling goals.

PROCEDURES

System & Processes - Implement, maintain, and optimize store operations for seamless business workflows.

STORE IMAGE

Windows and Display - Create engaging showcases to attract customers, highlight merchandise, and communicate brand identity effectively.

Visual Merchandising - Ensure proper inventory management and display alignment with store aesthetics and sales strategies.

PEOPLE

Team Organization - Organize and align team efforts to achieve goals efficiently.

Team Growth - Foster team development, enhance collaboration, and maintain a positive work culture.

Qualifications

• Minimum of 5 years Retail Management experience with prior experience in International and structured luxury retail company;
• Proven track record of successful sales generation, building clientele and team development;
• Rewarded in team management, recruitment and development;
• People driven, caring and entrepreneurial mindset;
• Excellent communicator towards the team and the clients;
• Strong fit with Luxury Fashion and Styling clients;
• Fluency & sophistication in French and English, while another language is a plus;
• Proficient computer knowledge (MS Word, Excel and Outlook);
• Digitally aware and strong attention to detail;

"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."