Description
This role is responsible for coordinating the successful movement of loads as the customer requires by contracting and managing an outsourced network of transportation provider partners. They will also track freight to ensure selected transportation providers meet customer requirements.
Description
This role is responsible for coordinating the successful movement of loads as the customer requires by contracting and managing an outsourced network of transportation provider partners. They will also track freight to ensure selected transportation providers meet customer requirements.
Responsibilities
- Develop and maintain quality-working relationships with transportation providers by using various means of communication in order to have access to the best equipment at the most competitive rates.
- Manage transportation providers to ensure customer service requirements are met.
- Make customer service the top priority by providing customers with the highest level of service possible.
- Prioritize all available freight to efficiently and effectively cover all available customer loads.
- Strategically match available transportation provider equipment to every available customer load.
- Track all booked loads from the point the transportation provider is contracted through final delivery of the load.
- Collect, document and disseminate accurate information to/from provider and Drivers and between internal departments.
- Manage transportation provider issues and resolve transportation provider operational problems including unplanned accessorial charges and accounting discrepancies.
- Negotiate rates with transportation providers to obtain the best possible rate in the marketplace for each load moved.
- Gather market information about the supply and demand of capacity in the marketplace to understand market conditions and lane rates.
- Serve as the liaison between the transportation provider and our customer.
- Prospect transportation providers to further develop the carrier base.
- Collect and document all available equipment from transportation providers.
- Document all preferred lanes and services offered by transportation providers.
- Communicate new transportation provider opportunities to Customer Sales and Operations.
- Send rate confirmations to carriers that document all requirements and verify receipt.
- Identify and communicate ways the company can continuously improve in its operations.
- Assist in the development of new employees.
Experience
- Bachelor’s degree in Business or Transportation field is preferred.
- 3+ years of brokerage experience preferred.
- Direct Sales experience preferred.
- Excellent written and verbal communication skills.
- Experience working in a deadline driven environment.
- Entrepreneurial Spirit.
- Ability to multitask and attention to detail.
- Experience with MercurtyGate TMS preferred, but not required.
What type of compensation are we looking at?
Competitive Base Salary + Commission and Benefits.