Library Systems Specialist II - IT Support

Association of Research Libraries; Job; On-site; EUR 49,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Generous time off

Wellness program

Professional growth & certifications

Tuition benefits

Pension & retirement plans

Job summary

Texas State University Libraries is seeking a Library Systems Support Specialist II to provide tier II support for library technology across Alkek Library, TechSpots, and Round Rock Campus Library.

The role involves configuring spaces, imaging with MDT/SCCM, Active Directory and Group Policy management, and mentoring junior staff within a ticketed environment. On-site customer service emphasis with strong interpersonal skills.

Qualifications

• Associate degree in IT, CS, or related field, or equivalent experience.
• Experience configuring and installing workstations in Windows environments.
• Strong problem-solving and troubleshooting skills.
• Ability to own and improve a technology service or environment.
• Ability to explain technical info to non-technical users.
• Proven excellent customer service skills.

Responsibilities

• Provide tier I and II support to library staff and patrons.
• Respond to help desk tickets, emails, and calls regarding library systems and tech.
• Diagnose and resolve hardware, software, and network issues.
• Collaborate with IT teams to resolve complex problems.
• Develop and update user guides for library systems and tech.
• Image and configure OS/software using MDT, SCCM, and Group Policy.
• Participate in cross-functional teams to improve services.

Skills

Problem solving

Customer service

Communication skills

Interpersonal skills

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

MDT

SCCM

Group Policy

Active Directory

JAMF

Windows Server

Job description

Texas State University Libraries is seeking a Library Systems Support Specialist II to provide tier II support for library technology across Alkek Library, TechSpots, and Round Rock Campus Library.

The role involves configuring spaces, imaging with MDT/SCCM, Active Directory and Group Policy management, and mentoring junior staff within a ticketed environment. On-site customer service emphasis with strong interpersonal skills.