IT Support Engineer

Teceze; Cernay; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

Teceze, an IT services provider, seeks a reliable IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable. This role is based onsite in France, Grand Est, Cernay, and requires strong desktop/laptop troubleshooting, hardware support, and Office 365 experience.

The candidate will handle IMAC tasks, printer setups, AV support, and VIP end-user assistance while maintaining SLA adherence and a proactive knowledge base.

Qualifications

• Strong desktop and laptop troubleshooting and configuration skills.
• Hands-on hardware and peripheral device support.
• Basic networking knowledge (DHCP, DNS, LAN).
• Experience with Office 365 support.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide on-site IT support for desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software per organizational standards.
• Perform IMAC activities for IT assets.
• Troubleshoot hardware and software issues and perform break-fix.
• Coordinate with OEM/vendors for repairs and escalations.
• Manage IT inventory, asset tracking and documentation.
• Image systems for laptops/desktops.
• Support printers and network printer installations.
• Assist in conference room setup, AV support and meeting room tech.
• Provide VIP/end-user support with high-touch service.
• Support Office 365 issues and user accounts.
• Install and troubleshoot security/compliance software.
• Support Mac and Windows devices.
• Adhere to defined SLAs and document incidents/resolutions.
• Support after-hours events and meetings when required.

Connaissances

Desktop/Laptop Troubleshooting

Hardware Support

Networking Basics

Office 365

Printer Troubleshooting

Vendor Coordination

Inventory Management

Communication Skills

Independent Working

Description du poste

Job Title: IT Support Specialist – Full Time

Work Mode: Onsite

Job Overview:

We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable

Key Responsibilities:

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software as per organizational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Handle hardware and software troubleshooting, including break-fix support.
• Coordinate with OEM/vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist in conference room setup, AV support, and meeting room technologies.
• Provide VIP/end-user support with high-touch service.
• Support Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance/security software.
• Provide support for Mac devices alongside Windows systems.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and maintain knowledge base articles.
• Support after-hours activities, events, and recurring meetings when required.

Required Skills & Qualifications:

• Strong knowledge of desktop/laptop troubleshooting and configuration.
• Hands-on experience with hardware support and peripheral devices.
• Basic networking knowledge including DHCP, DNS, and LAN connectivity.
• Experience in printer/network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination