Senior IT Systems & Support Engineer

Jobtailor; France; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Jobtailor is seeking an IT Support Specialist to handle frontline IT issues, maintain asset inventories, and ensure smooth daily operations across IT platforms. You will manage tickets from creation to resolution, collaborate with internal and external customers, and contribute to improvements, training, and knowledge transfer within the IT team.

The role emphasizes resolving Level 1 and 2 IT needs, documenting processes, and supporting server infrastructure and communications systems in a

Qualifications

• Technical support across IT platforms.
• Management of IT assets.
• Support of server infrastructure and communications systems.
• Level 1 and Level 2 IT needs support.
• Able to communicate with internal and external customers.

Responsabilités

• Address IT issues per SLAs and document resolutions.
• Solve and document user IT needs to sustain productivity.
• Manage communication from ticket creation to resolution.
• Ensure compliance during IT activities with external vendors.
• Propose and implement improvement ideas for IT operations.
• Provide training and knowledge transfer to end users and IT members.

Connaissances

IT Support

Technical Documentation

Operational Productivity

Compliance Management

Issue Resolution

Description du poste

Jobtailor is seeking an IT Support Specialist to handle frontline IT issues, maintain asset inventories, and ensure smooth daily operations across IT platforms. You will manage tickets from creation to resolution, collaborate with internal and external customers, and contribute to improvements, training, and knowledge transfer within the IT team.

The role emphasizes resolving Level 1 and 2 IT needs, documenting processes, and supporting server infrastructure and communications systems in a