Lead AV Technician – Events, Ops & Customer Service

Encore Global; Paris; On-site; EUR 30,000 - 45,000; Full time

Job summary

Encore Global is seeking skilled Audio-Visual Technicians for onsite event support. Responsibilities include equipment setup, maintenance, and problem solving to ensure flawless execution.

You will deliver world-class service, mentor fellow technicians, and maintain strong client relationships across events. Emphasis on safety, PPE, and adherence to company processes.

Qualifications

• High school diploma or GCSE equivalent.
• 2–3+ years of customer service or hospitality experience.
• 2–3+ years of audio-visual experience.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
• Understand and follow company processes, complete systems entry and paperwork accurately.

Skills

Equipment Operation

Customer Service

Technical Ability

Systems Knowledge

Education

High school diploma or GCSE equivalent

Job description

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.

Customer Service

• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates advanced operational ability to
• troubleshoot and problem solve with equipment and software issues.
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional
• manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Drive Results - Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High school diploma or GCSE equivalent
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.