Technical Specialist VIDEO (H/F)

Encore; Gennevilliers; On-site; EUR 32,000 - 52,000; Full time

Job summary

Encore in Gennevilliers (Île-de-France) seeks an experienced Events AV Technician to design and operate video systems for live events. You will collaborate with Project Management and Producer teams, coordinate internal and external staff, and ensure accurate documentation for onsite delivery.

You will manage Barco E2/S3 switchers, projection systems, multi-screen LED builds, and equipment maintenance. The role emphasizes world‑class service, strong client relationships, and mentoring junior

Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.

Responsibilities

• Design and implement video systems to fulfil the event brief.
• Assist Labour teams with staffing roles for events.
• Add video components to technical drawings in Vectorworks.
• Ensure consistency of plans and onsite delivery documentation.
• Assist with pre-production for media server and switching workflows.
• Operate advanced switching systems (Barco E2/S3) for large events.
• Plan, design and install multi-blended projection systems with Barco, Christie, Panasonic.
• Lead complex multi-screen LED display builds and coordinate processors.
• Delegate tasks across large-scale projects for timely delivery of video aspects.
• Deliver world-class service and exceed client expectations.
• Troubleshoot technical issues and resolve problems quickly.
• Comply with all company security and safety measures.
• Report health and safety issues to onsite managers.
• Ensure equipment is secured from theft or damage on site.
• Mentor and coach teammates to develop technical skills.

Skills

Project management

Customer service

Hospitality

Communication

Interpersonal skills

Leadership

Stakeholder management

Education

Bachelor’s Degree or equivalent

Job description

Key Job Responsibilities

Event Design and Planning

• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event

• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles

• Ensure all video components are added to technical drawings for events in Vectorworks

• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery

• Assisting with pre production for media server/switching workflow to aid onsite delivery

Equipment Operation

• Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)

• Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems

• Design and lead complex multi screen LED display builds, utilizing multiple processors

• Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event

• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

• Troubleshoots technical issues and resolve problems quickly as they arise.

• Do the Right Thing - Complies with all Company security and safety measures.

• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.

• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

• Maintains a positive relationship with all clients through effective communication.

• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.

• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.

• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.

• Performs inventory and forecasting of equipment needs.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.

• 4+ years of field experience in specialty area is required.

• 3-5 years of customer service or hospitality experience is preferred.

• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

• Experience with project management of multiple tasks/initiatives.

• Strong customer, client and co-worker interface experience and abilities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.