Technical Specialist VIDEO (H/F)

Encore Global; Gennevilliers; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

Encore Global in Gennevilliers, France, seeks an experienced Event AV Supervisor to design, plan and deliver complex audiovisual experiences for major events. You will lead design and onsite operation, coordinating internal teams and external staff to ensure flawless delivery.

The role requires 4+ years field experience, strong customer service skills, and project management capabilities to manage multiple tasks and ensure client satisfaction across hospitality environments.

Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in the specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.

Responsabilités

• Design and plan event video systems to meet the event brief.
• Assist with staffing to place the right people in the right roles.
• Ensure video components are included in technical drawings and site documentation.
• Maintain consistency across events and provide onsite delivery documentation.
• Lead preproduction for media server and switching workflows for onsite delivery.
• Operate advanced switching systems for large scale events, and troubleshoot issues.
• Deliver world class service and collaborate with internal teams for optimal client satisfaction.
• Supervise and mentor junior technicians during events and maintain equipment.
• Maintain equipment security, storage, transport, and inventory forecasting.

Connaissances

Project management

Customer service

Hospitality experience

Communication skills

Team coordination

Formation

Bachelor’s Degree or equivalent

Description du poste

Key Job Responsibilities

Event Design and Planning

• Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
• Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
• Ensure all video components are added to technical drawings for events in Vectorworks
• Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
• Assisting with pre production for media server/switching workflow to aid onsite delivery

Equipment Operation

• Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
• Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
• Design and lead complex multi screen LED display builds, utilizing multiple processors
• Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• Bachelor’s Degree or equivalent is preferred.
• 4+ years of field experience in specialty area is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.