Customer Service Engineer

Christie Digital Systems; France; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Christie Digital Systems in France is seeking a talented technical customer service professional with a minimum of 2 years experience in the AV industry. This role involves diagnosing and addressing complex issues, performing on-site and remote maintenance and installations, including providing product training to customers. Candidates must possess a technical/electrical degree and demonstrate an understanding of industry regulations. A willingness to travel over 80% of the time is also required. Christie values equality and welcomes applications from diverse backgrounds.

Qualifications

• 2+ years of proven work experience in a technical customer service role.
• Familiarity with industry regulations and compliance standards.
• Ability to troubleshoot AV equipment using software and manuals.
• Flexibility to work onsite permanently.

Responsabilités

• Diagnose and address complex customer issues remotely and onsite.
• Perform repairs, maintenance, and installations on AV systems.
• Document work completed according to company SOP and standards.
• Provide product training to ensure effective system operations.

Connaissances

Technical customer service experience

Troubleshooting at the Board Level

Audio Signal Processing

Compliance standards understanding

Formation

Minimum Technical / Electrical Degree or Bachelor's in Electrical Engineering

Description du poste

We give bright minds the tools to be truly creative and innovative. Join our team!

At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading‑edge innovation, creating high‑quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.

This role focuses on building a foundational understanding of principles and practices, handling field repairs, maintenance and installation. It involves developing an awareness and familiarity with standard tools and procedures, enabling employees to handle field repairs, maintenance, and installations.

Responsibilities

• Remotely and with onsite attendance diagnose and research complex customer issues to ensure timely restoration of system operation
• Perform emergency repairs, planned maintenance, installations and decommissioning of AV and Cinema systems at customer locations or Christie facilities as required to restore system functionality and ensure customer satisfaction.
• Perform technical on‑site or remote activities under supervision, making decisions on problem‑solving and troubleshooting within established procedures, and consulting with Team Lead or Specialist as needed.
• Support the setup and build for pre‑shows, demos, tradeshows, and live events, ensuring adherence to established standards and regulations
• Maintain detailed documentation of work performed in accordance with Christie SOP and computer systems, following clearly defined procedures and previous precedents
• Provide product and technical system training to customers, ensuring effective operation of AV systems and related equipment, while enhancing knowledge and information sharing

Qualifications

• Minimum 2+ years of proven work experience in a technical customer service role within the AV industry or a related field
• In-depth understanding of industry regulations and compliance standards
• Minimum Technical / Electrical Degree or a Bachelor in Electrical Engineering
• Troubleshooting at the Board Level: Ability to troubleshoot AV equipment using software, error logs, and service manuals
• Knowledge of Audio Signal Processing and Audio I/O Implementation: Understanding of audio signal flow and integration.
• Flexibility to work onsite on a permanent basis
• Willing to travel more than 80% of the working time

Christie is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

All of the information collected in this job application form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation.