Senior AV Event Lead: Tech + Client Experience

Encore; Paris; On-site; EUR 32,000 - 36,000; Full time

Job summary

Encore in Paris is seeking an on-site AV technician to support event setup, operation, and breakdown of intermediate AV equipment. The role emphasizes safety compliance, accurate setup, and quick troubleshooting to ensure seamless events.

The ideal candidate has 2-3+ years in customer service or hospitality and in AV experiences, with a high school diploma or GCSE equivalent. On-site duties include PPE adherence, reporting safety issues, and client engagement throughout events.

Qualifications

• High school diploma or GCSE equivalent.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
• Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
• Value People - Be a leader, mentor and coach for other Technicians on Encore's Delivering World Class Service philosophy.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates advanced operational ability to
• troubleshoot and problem solve with equipment and software issues.
• See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Drive Results - Increases revenue by utilising floor up-selling techniques.
• Work with clients to finalise invoices.
• As needed, work within Encore systems and applications

Skills

Customer service

AV experience

Event setup

Troubleshooting

Education

High school diploma or GCSE equivalent

Job description

Encore in Paris is seeking an on-site AV technician to support event setup, operation, and breakdown of intermediate AV equipment. The role emphasizes safety compliance, accurate setup, and quick troubleshooting to ensure seamless events.

The ideal candidate has 2-3+ years in customer service or hospitality and in AV experiences, with a high school diploma or GCSE equivalent. On-site duties include PPE adherence, reporting safety issues, and client engagement throughout events.