L1 Technical Support Engineer

AUTEL Energy - Europe; Paris; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Autel Energy in Paris, France is seeking an experienced TS – FR professional to join our team. The role focuses on pre-sales and after-sales technical support, coordinating with R&D, and delivering technical documentation and training.

Ideal candidates hold a Bachelor’s degree with 3+ years in electric power, electronics, or automotive engineering, fluent in English and French (Chinese is a plus). This on-site, full-time position offers a competitive compensation package and growth opportunities.

Qualifications

• Bachelor degree or above in electric power, electronics, measurement and control tech, automotive engineering or related science fields.
• Fluency in English and French; Chinese is a plus.
• Strong understanding of French electrical standards NF C 14-100 and NF C 15-100, and IRVE regulations.

Responsibilities

• Provide pre-sales and after-sales technical support for customers, including project delivery and commissioning.
• Resolve technical issues promptly, gather feedback, perform root-cause analysis, and relay requirements to R&D.
• Gather and synthesize customer feedback to identify trends and drive product improvements with R&D.
• Create and deliver technical documentation and training materials, including repair case studies.

Skills

English fluency

French fluency

NF C standards knowledge

Chinese language a plus

Education

Bachelor degree or above

Job description

Driven by Intelligence. Powered for the Future.

Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles.

As Autel Energy continues its expansion across Europe’s EV charging market, we are looking for an experienced and structured TS – FR professional to join our team in Paris, Île-de-France, France.

Key Responsibilities

• Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.
• Responsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions. Additionally, the role involves gathering customer requirements and communicating them effectively to the R&D department at headquarters.
• Responsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement. Drive product enhancements and upgrades by collaborating closely with the R&D team.
• Responsible for creating and delivering technical documentation and training materials. Additionally, the role involves compiling repair case studies.

What We’re Looking For

• Bachelor degree or above, 3 year or above related work experience, electric power, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering and other science and technology majors;
• Solid understanding of French electrical standards, Strong expertise in NF C 14-100, NF C 15-100, the IRVE (Electric Vehicle Charging Infrastructure) regulations, and the broader regulatory framework governing electric mobility in France.
• Charging pile, new energy industry work experience is preferred;
• Strong working methodology, strong execution ability, good pressure resistance, good team spirit;
• Strong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work;
• Strong self-driven ability;
• Fluent in English and French, Chinese is a plus.

Why Join Autel

• Core technical role supporting Autel’s success in the Europe region
• High exposure to product development and global collaboration
• Competitive compensation including performance-based bonus
• Dynamic, fast-growing environment with opportunities for impact and career growth

Location: Paris, Île-de-France, France

Start date: As soon as possible

Working hours: Full-time