France EV Charging Tech Support Engineer

AUTEL Energy - Europe; Paris; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Competitive compensation

Job summary

Autel Energy Europe in Paris, Île-de-France, is seeking an experienced and structured TS – FR professional to join our team. You will lead pre-sales and after-sales technical support, helping customers develop sales opportunities, support project delivery, and assist with commissioning.

You will gather customer requirements, communicate with R&D, analyze feedback for product improvements, and produce technical documentation and training materials.

Qualifications

• Bachelor's degree or higher in engineering or science.
• Fluent in English and French; Chinese a plus.
• Strong knowledge of electric power, communication, electronics, measurement and control technology.

Responsibilities

• Responsible for pre-sales / after-sales technical support work, including development of sales opportunities and project delivery support, as well as after-sales technical support after delivery.
• Resolve technical issues raised by customers, track feedback, conduct root cause analysis, and communicate requirements to R&D.
• Gather, analyze and synthesize customer feedback to identify trends and drive product improvements with R&D.
• Create and deliver technical documentation and training materials; compile repair case studies.

Skills

English fluency

French fluency

Chinese language

Education

Bachelor degree or above

Job description

Autel Energy Europe in Paris, Île-de-France, is seeking an experienced and structured TS – FR professional to join our team. You will lead pre-sales and after-sales technical support, helping customers develop sales opportunities, support project delivery, and assist with commissioning.

You will gather customer requirements, communicate with R&D, analyze feedback for product improvements, and produce technical documentation and training materials.