Junior IT Support Engineer — Grow with MSP Mentorship

Intercomp Marketing Ltd; Marsa; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Mentoring from senior engineers

Support for professional certification

Career development opportunities

Job summary

Intercomp Marketing Ltd is seeking a motivated Junior IT Support Engineer to join our Enterprise Services team in Malta. You will provide first-line technical support by phone, email, and remote sessions, with on-site visits as needed.

The role covers Windows and macOS environments, Microsoft 365 administration, and collaborating with senior engineers on infrastructure issues. You will log tickets, adhere to SLAs, and progressively take on more complex tasks while developing professional

Qualifications

• IT-related diploma or practical experience.
• Good working knowledge of Windows, PC hardware and Microsoft 365 apps.
• Basic networking concepts (TCP/IP, DNS, DHCP, wireless).
• Strong analytical and problem-solving skills, willingness to learn.
• Excellent communication and interpersonal skills; clear to non-technical users.
• Customer-focused, professional and accountable.
• Ability to manage multiple requests across environments.

Responsibilities

• Act as first point of contact for clients via phone, email, remote sessions and on-site visits.
• Log, categorize, prioritize and resolve support requests per SLAs.
• Take ownership of tickets with timely updates and escalation when needed.
• Diagnose and troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure and maintain desktops, laptops, printers across Windows/macOS.
• Provide Microsoft 365 administration and support (user mgmt, Exchange Online, Teams, MFA, Entra ID).
• Assist senior engineers with servers, network gear, firewalls, backups.
• Follow security policies and client requirements; maintain documentation.
• Collaborate to ensure effective incident resolution and consistent service.

Skills

Windows troubleshooting

Microsoft 365 administration

Networking basics

Customer service

Communication

Education

IT-related diploma or practical experience

Tools

Active Directory

Entra ID

O365 admin portal

VMware/Hyper-V

Job description

Intercomp Marketing Ltd is seeking a motivated Junior IT Support Engineer to join our Enterprise Services team in Malta. You will provide first-line technical support by phone, email, and remote sessions, with on-site visits as needed.

The role covers Windows and macOS environments, Microsoft 365 administration, and collaborating with senior engineers on infrastructure issues. You will log tickets, adhere to SLAs, and progressively take on more complex tasks while developing professional