Junior IT Support Engineer

Intercomp Marketing Ltd; Marsa; On-site; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Mentoring from senior engineers

Support for professional certification

Career development opportunities

Job summary

Intercomp Marketing Ltd is seeking a motivated Junior IT Support Engineer to join our Enterprise Services team in Malta. You will provide first-line technical support by phone, email, and remote sessions, with on-site visits as needed.

The role covers Windows and macOS environments, Microsoft 365 administration, and collaborating with senior engineers on infrastructure issues. You will log tickets, adhere to SLAs, and progressively take on more complex tasks while developing professional

Qualifications

• IT-related diploma or practical experience.
• Good working knowledge of Windows, PC hardware and Microsoft 365 apps.
• Basic networking concepts (TCP/IP, DNS, DHCP, wireless).
• Strong analytical and problem-solving skills, willingness to learn.
• Excellent communication and interpersonal skills; clear to non-technical users.
• Customer-focused, professional and accountable.
• Ability to manage multiple requests across environments.

Responsibilities

• Act as first point of contact for clients via phone, email, remote sessions and on-site visits.
• Log, categorize, prioritize and resolve support requests per SLAs.
• Take ownership of tickets with timely updates and escalation when needed.
• Diagnose and troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure and maintain desktops, laptops, printers across Windows/macOS.
• Provide Microsoft 365 administration and support (user mgmt, Exchange Online, Teams, MFA, Entra ID).
• Assist senior engineers with servers, network gear, firewalls, backups.
• Follow security policies and client requirements; maintain documentation.
• Collaborate to ensure effective incident resolution and consistent service.

Skills

Windows troubleshooting

Microsoft 365 administration

Networking basics

Customer service

Communication

Education

IT-related diploma or practical experience

Tools

Active Directory

Entra ID

O365 admin portal

VMware/Hyper-V

Job description

About the Role

At Intercomp Pro, our Enterprise Services team provides IT support and managed services to businesses across Malta, ensuring their systems remain reliable, secure and efficient.

We are looking for a motivated and customer-focused Junior IT Support Engineer to join our growing team.

This is an excellent opportunity for someone looking to develop their career in IT, gain hands‑on experience across a variety of technologies and client environments, and work alongside experienced engineers who will support their technical development and professional certifications.

Key Responsibilities

• Act as a first point of contact for clients, providing technical support via telephone, email, remote sessions and on‑site visits.
• Log, categorise, prioritise and resolve support requests in accordance with agreed Service Level Agreements (SLAs).
• Take ownership of assigned tickets, ensuring timely updates, clear communication and appropriate escalation when necessary.
• Diagnose and troubleshoot hardware, software, operating system and connectivity issues.
• Install, configure and maintain desktops, laptops, printers and other IT peripherals across Windows and macOS environments.
• Provide day‑to‑day Microsoft 365 administration and support, including user management, Exchange Online, Teams, licensing, MFA, Entra ID and basic Intune administration.
• Assist senior engineers with the maintenance and troubleshooting of servers, network infrastructure, firewalls, wireless networks and backup systems.
• Follow established technical procedures, security policies and client‑specific requirements.
• Maintain accurate ticket records, technical documentation and knowledge base articles.
• Collaborate with colleagues to ensure effective incident resolution and a consistent standard of customer service.
• Participate in the out‑of‑hours support rota once adequately trained and authorised.

Requirements

• An IT‑related diploma, qualification or practical experience.
• Good working knowledge of Microsoft Windows, PC hardware, troubleshooting and Microsoft 365 applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP and wireless networking.
• Strong analytical and problem‑solving skills, with a willingness to investigate and learn.
• Excellent communication and interpersonal skills, with the ability to explain technical matters clearly to non‑technical users.
• A customer‑focused attitude, demonstrating professionalism, patience and accountability.
• Good organisational skills and the ability to manage multiple support requests across different client environments.
• Ability to work both independently and collaboratively within a team.
• A valid driving licence.

Desirable Skills and Experience

• Industry certifications such as CompTIA A+, Network+, Microsoft MS-900 or MD-102.
• Previous experience working within a Managed Service Provider (MSP) or IT services organisation.
• Familiarity with Active Directory, Microsoft Entra ID and O365.
• Exposure to virtualisation platforms such as VMware or Hyper‑V.
• Basic knowledge of Fortinet firewalls, Ruckus networking equipment and Dell server infrastructure.
• Familiarity with backup solutions such as Veeam.

What We Offer

• The opportunity to work with a diverse range of clients, technologies and IT environments.
• Practical experience and mentoring from experienced IT professionals.
• Opportunities for continuous learning, technical training and professional certification.
• A collaborative and supportive team environment.
• Career development opportunities within our Enterprise Services team.

Interested in joining us?

If you are passionate about technology, enjoy solving problems and want to build a career in IT managed services, we would like to hear from you.